Training is essential in the moving industry for a number of key reasons. Improved customer satisfaction occurs when situational dialogues occur in a training environment rather than simply handling complex scenarios
in real time on the job. Overall results improve when the workforce gains critical knowledge and skills. The hard cost of building a training center can be quite significant; however, the potential claims reduction alone can easily yield a return on the investment.
Jon Schroeder, President of Atlantic Relocation Systems (1307), stated “With all the new technology becoming integrated into the moving industry, and an overall shortage of labor (particularly industry experienced
labor), proper training is absolutely crucial in ensuring continued customer satisfaction.” With such considerations in mind, Atlantic Relocation Systems recently invested in developing a state-of-the-art training center. The center, housed at Atlantic’s headquarters location in Atlanta, GA, is used to hold training sessions on a variety of subjects as well as strategic planning meetings for Atlantic’s management personnel.
Lance Grooms, Corporate Vice President of Atlantic Relocation Systems (1307), stated “The philosophy behind the build-out was to practice with our training center goods before we touch actual customer goods.” Jon Schroeder added, “While nothing can completely replace hands-on at residence experience, giving key personnel the opportunity to learn and grow with us is essential in developing the type of staff required to deliver the results our customers have come to expect and demand.”
The training center features a fully furnished apartment, mock-up household goods trailer, warehouse barcode racking, training lift-vans and storage vaults, iPad and AV equipment along with other features. The classroom section of the center allows for up to 30 participants at a time in a variety of seating formats.
Atlantic is excited to enhance their training efforts with the addition and formality of the training center.