Claims

Unfortunately, unexpected occurrences can arise with any move. And if they do, Atlas® Claims Services is here to help.

Fast, fair, friendly. That's Atlas.

Our record for safe transport and delivery is among the industry’s best. But if you experience delay, damage, or loss, we’ll resolve the issue swiftly and fairly. With Atlas, you get a commitment that extends to every aspect of our service. We work hard so you are satisfied with your move because want you to call us the next time you are moving and hope you will recommend us to your family and friends when they move, too.

Filing a claim?

Please use the links below for the appropriate form to file a claim. You can also file a claim directly through our Atlas® Customer Portal or call Atlas Customer Service at 1-800-638-9797 (ext. 2846# or 2850#).

Atlas® Customer Portal

File a claim using the Atlas Customer Portal, a one-stop moving command center you can use to easily manage your full-service move.

For U.S. Moves

Claims due to loss or damage:
Fill out this form online: Loss/Damage Form or Download this PDF: Loss/Damage Form PDF (123KB)

Claims due to a delay in service:
Fill out this form online: Delay Form or Download this PDF: Delay Form PDF (397KB)

For International Moves

If a claim needs to be filed on a shipment that originated or was delivered internationally, please contact Atlas® International to file a Loss & Damage claim:
Atlas International Claims Information

For Canada Moves

If a claim needs to be filed on a shipment that originated in Canada or was interprovincial Canada, please contact Atlas® Canada to file a Loss & Damage claim:
Atlas Canada Claims Information