Fast, fair, friendly. That's Atlas.
Our track record for safe transport and delivery is among the industry’s best. But if you experience delay, damage, or loss, our moving claims process will resolve the issue swiftly and fairly. With Atlas®, you get a commitment that extends to every aspect of our service. We work hard so you are satisfied with your move, because we want you to contact us the next time you move, and hope you’ll recommend us to your family and friends when they move, too.
Read below to begin the claims process or view frequently asked questions to learn more information before you start.
Filing a claim?
Please use the links below to begin the process to file a claim directly through our Atlas® Customer Portal. If you need assistance, please call Atlas Customer Service 1-800-638-9797 (ext. 2846# or 2850#).
Customer Claims FAQs
What does it mean to file a claim?
When an Atlas® customer files a claim, they are requesting to receive compensation for lost or damaged property, as well as expenses incurred due to a service delay.
Why do I need to file a claim?
If you feel that your personal belongings were damaged at any step of your moving process with Atlas®— from packing, transit, or unpacking—you must file a formal moving company claim with us to request compensation for your incurred losses in a timely manner. If you do not complete this process, you will be financially responsible for the repair or replacement of your belongings.
Additionally, if service delays have impacted your moving schedule or delivery date in any way, you may submit a delay claim to request a reimbursement for any unexpected expenses these delays may have caused.
Is there a time frame in which claims must be filed?
Typically, a claim must be received by Atlas® within nine months of the date of delivery, with the following exceptions:
- When a contract specifies different terms
- For GBL Traffic (see Tender of Service)
- For Texas-Intra moves, claims must be filed within 90 days of delivery
What happens during the claims process?
Once you file a claim online, you will be assigned a claim number at the end of that process. You will then be contacted by a Claim Representative to navigate you through our quick and easy process.
Additionally, while we understand that you may want to repair or dispose of any damaged items, please do not as all damaged items are subject to inspection throughout the claim process.
How do I file a claim?
For Domestic U.S., International, or Canada moves, please view our property loss and damage information in the “Filing a Claim” section on this page. For your convenience, you may file a claim digitally through the Atlas® Customer Portal. If you need assistance, you can call a customer service representative at 1-800-638-9797 (ext. 2846# or 2850#).
Atlas® Customer Portal
For International Moves
If a claim needs to be filed on a shipment that originated or was delivered internationally, please contact Atlas® International to file a Loss & Damage claim:
Atlas International Claims Information
For Canada Moves
If a claim needs to be filed on a shipment that originated in Canada or was interprovincial Canada, please contact Atlas® Canada to file a Loss & Damage claim:
Atlas Canada Claims Information