How can Atlas® help you today?
Atlas is owned by its network of movers, the local customer service companies that work directly with you. Customer care is important to them—their livelihoods depend on it. Your Atlas mover takes a personal interest in your satisfaction and works hard to earn your business. And your Atlas movers commit to making moving “worry-free,” with tools and information to help you go new places® more easily.
As a consumer, you have rights, protections, and responsibilities. Read this information and be prepared to make your best move.
Claiming Loss, Damage, or Delay
Atlas works carefully to ensure the safety of your goods and timely delivery is an important part of our customer service promise to you. In the event you must file a claim for loss, damage, or delay, please use one of these forms to let us know.
ATLAS® SHIPMENT TRACKING
The Atlas® Customer Portal gives you more control over your move, allowing you to track your household goods and find out when they will arrive.
Access the Atlas Customer Portal at portal.atlasvanlines.com to use this easy online tool for tracking your goods. Atlas developed this innovative service with the help of wireless communications technology leaders. Order Tracking is compatible with all major browsers, on desktop, iPhone, iPad, or Android devices.