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Atlas Moving FAQs

Answers to Frequently Asked Questions

It’s normal to have questions when you go new places®. Here are answers to many of the questions we hear most often. If you don’t find the answer you are looking for, please let us know. We’re here to help.

Where do I begin?

Before you move, you’ll need to know where you are moving to, when you would like to move, and have a good idea of the things you want to move. Then you can start by requesting a free online quote from Atlas here: Instant Moving Quote. Or use this link to find a local Atlas Agent you may contact directly: Agent Locator.

Does Atlas move long distance? What about locally?

Yes, Atlas provides long distance and interstate moves throughout the U.S., across the Canadian border, and internationally. Your local Atlas Agent can also help you with local moves within your community, county, or state.

Go to this page to find an Atlas Agent near you: Agent Locator

Are there things Atlas won't move?

By law, Atlas is prohibited from moving certain things such as many household cleaning chemicals, fireworks and guns.

See the complete list of non-allowable items and things you should plan on moving yourself here: What are Non-Allowables?

Can Atlas help me pack? Or may I do my own packing if Atlas moves me?

Yes, your Atlas Agent provides professional packing services to lift the stress when you go new places. Our packers are trained to work efficiently and use best practices ensure your goods are ready to travel safely. If you prefer, you can do your own packing—or ask your Atlas Agent to pack particular items for you.

Find out more about Atlas packing services here: Atlas Professional Packing

Who provides packing materials?

Atlas uses professional grade packing materials to prepare your items for transport. We also provide these materials to you at competitive prices if you prefer to do your own packing.

Here are some of the packing supplies we routinely provide for customers: Packing Materials

Will Atlas move my pet?

We want to make sure every member of your family experiences a good move. While Atlas is not authorized to transport live animals, your Atlas Agent can recommend providers who specialize in this service.

Or you may be able to move your own pet. Here’s a guide to help you: Moving with Pets

What is the best way to move my house plants?

The answer depends on several factors, such as the kinds of plants, distance they will travel, and time of year/weather conditions.

We’ve published this how-to guide to help you ensure your house plants arrive alive and well: How to Move Plants

Do I need moving insurance to cover my move?

Atlas takes great care to prevent loss or damage to your goods. However, in the event something unforeseen should happen, we recommend Full Value Protection. Technically, it’s not insurance—but it provides coverage to repair or replace anything that may be lost, damaged, or destroyed while in our care.

Here’s more about Atlas Valuation Options: Atlas Valuation Options

What payment methods does Atlas accept?

Your Atlas Agent will collect payment before unloading at destination, or you may opt to pay at the time your goods are loaded onto the truck. You may pay with cash, credit card, or check (certified check, traveler’s check, bank check, or personal check is accepted with certain limitations).

Here’s a detailed description of accepted payment methods: Paying for your Relocation

How does Atlas calculate the price for my move?

Atlas determines the cost of your move based on the weight and distance it will travel. Our online instant quote provides an approximate price. For a precise estimate, your Atlas Agent will walk through your home and note everything to be transported.

Here are tips to help you budget your move with an accurate estimate: Estimate Moving Expenses

Why should I use a professional moving company?

Unfortunately, the moving industry has its share of unethical operators. For your reassurance, every Atlas Agent is a registered ProMover®. This industry designation attests to ethical and responsible business conduct.

You can read more about it here: Atlas is a ProMover

How long does it take to move?

The time it takes to move depends on several factors, such as the size of your move, where you are moving to, and time of year. Talk to your Atlas Agent about your timing requirements. We want to meet your expectations.

Does Atlas move cars?

Yes, Atlas routinely moves cars, trucks, campers, motorcycles, and other large or special items.

Here’s more information about our capabilities: Moving Special Items

What if I need storage for some things?

Storage goes hand-in-hand with moving. Atlas offers secure storage, for as long as you may need, in Atlas warehouses from coast to coast.

Read about Atlas storage services here: Atlas Storage Options

Am I protected against loss or damage while my belongings are in transit?

All shipments are automatically afforded a minimal protection, valued at 60 cents per pound. However, Atlas recommends Full Value Protection (FVP), which ensures repair or replacement in the event an item is lost or damaged.

This page explains Atlas Valuation Options: Atlas Valuation Options

What should I do with my high value items?

Atlas recommends you take small, high-value items and things with personal or sentimental value with yourself when you move.

Here’s an explanation and list of things you should keep with you when you move: Moving Personal Items & Family Heirlooms

How can I track my shipment?

As a customer of Atlas, you have access to our online tracking system. Simply enter your shipment number to see an update on your shipment at any time.

Or use Atlas® Customer Portal, a free online application that allows you to build your customer profile, track your order, make a credit card payment, or access moving documents - all in one place.


ProMover® Certified

All Atlas Agents are ProMover Certified, the highest designation from the American Moving & Storage Association.

Atlas World Group, Inc. is a BBB Accredited Mover in Evansville, IN

Better Business Bureau A+ Ranking

Atlas World Group, Inc. (parent company of Atlas Van Lines) is awarded the Better Business Bureau A+ Ranking, the highest ranking. Among other criteria, it reflects our time in the business and transparent business practices.


Award Winning Agents

Atlas adheres to formal, measurable standards for quality. Our Agencies are accountable with regular inspections and evaluations. Customer feedback is also essential for our efforts to improve service on every move.

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