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Atlas Moving FAQs

Answers to Frequently Asked Questions

It’s only normal to have questions when you go new places®. Here are answers to many of the questions we hear most often. If you don’t find the answer you are looking for, please let us know. We’re here to help.

Where Do I Begin?

Before you move, you’ll need to know where you are moving to, when you would like to move, and which items you want to move. Then, you can start the moving process by requesting a free online quote from Atlas here: Instant Moving Quote.
Or use this link to find a local Atlas Agent you may contact directly: Agent Locator

HOW DO I FIND LONG-DISTANCE MOVERS?

Atlas supports long-distance and interstate moves throughout the U.S., across the Canadian border, and internationally. With over 430 Atlas Agents specializing in long-distance moves, we can equip you with the relocation plan that’s right for you. Learn more about our long-distance and cross-country options here: Atlas Moves Any Distance

HOW DO I FIND LOCAL MOVERS?

Your local Atlas Agent can also help you with local moves within your community, county, or state. Go to this page to find an Atlas Agent near you: Agent Locator

ARE THERE THINGS ATLAS WON'T MOVE?

By law, Atlas is prohibited from moving certain items such as many household cleaning chemicals, fireworks, and guns. View the complete list of non-allowable items and things you should plan on moving yourself here: What are Non-Allowables?

WILL ATLAS PROVIDE PACKERS?

Yes, your Atlas Agent can provide professional packing services to lift the stress when you go new places. Our packers are trained to work efficiently and use best practices to ensure your goods are ready to travel safely.

MAY I DO MY OWN PACKING IF ATLAS MOVES ME?

If you prefer, you can do your own packing—or ask your Atlas Agent to only pack particular items for you. Find out more about Atlas packing services here: Atlas Professional Packing

WHO PROVIDES PACKING MATERIALS?

Atlas uses professional grade packing materials to prepare your belongings for transport. We also offer these materials to you at competitive prices if you prefer to do your own packing. Here are some of the packing supplies we routinely provide for customers: Packing Materials.

WILL ATLAS HANDLE MOVING PETS?

We want to ensure every member of your family experiences a good move. While Atlas is not authorized to transport live animals, your Atlas Agent can recommend providers who specialize in this service. Alternatively, you can move your pet yourself. Here’s a guide to help you decide: Moving with Pets.

WHAT IS THE BEST WAY TO MOVE MY HOUSE PLANTS?

The answer depends on several factors, such as the kinds of plants, the distance they will travel, and time of year/weather conditions. We’ve published this how-to guide to help you ensure your house plants arrive alive and well: How to Move Plants

HOW DO I PREPARE MY APPLIANCES FOR MY MOVE?

For large appliances like your washing machine, be sure to empty, clean, dry, and unplug the unit before moving it. Secure moving elements such as doors or knobs with tape to prevent motion. Refer to this article from The Spruce for more: Preparing Major Appliances for Your Household Move.

DO I NEED MOVING INSURANCE TO COVER MY MOVE?

Atlas takes great care to prevent loss or damage to your goods. However, should something unforeseen happen, we recommend Full Value Protection. Technically, it’s not insurance—it provides coverage to repair or replace anything that may be lost, damaged, or destroyed while in our care. Read more about coverage here: Atlas Valuation Options.

AM I PROTECTED AGAINST LOSS OR DAMAGE WHILE MY BELONGINGS ARE IN TRANSIT?

All shipments are automatically afforded a minimal protection, valued at 60 cents per pound. However, Atlas recommends Full Value Protection (FVP), which ensures repair or replacement in the event an item is lost or damaged. This page explains your protection options: Atlas Valuation Options

HOW DO I SETTLE A CLAIM?

If an item is lost, damaged, or destroyed in the move, you can file a claim. Atlas will offer a settlement to compensate for this loss or damage, so long as the claim is submitted within nine months from the day of shipment delivery. Access damage claim forms here: Atlas Claims Services.

What payment methods does Atlas accept?

Your Atlas Agent will collect payment before unloading at your destination, or you can pay at the time your goods are loaded onto the truck. Atlas accepts cash, credit card, or check. Here’s a detailed description of accepted payment methods: Paying for your Relocation.

HOW DOES ATLAS CALCULATE MOVING COSTS?

Atlas determines the cost of your move based on its weight and the distance it will travel. Our online instant quote approximates a price for all moving costs. For a precise estimate, your Atlas Agent will walk through your home, noting everything to be transported. Here are budgeting tips to help you move with an accurate estimate: Estimate Moving Expenses.

IS MY ESTIMATE BINDING?

When moving with Atlas, you choose between a binding or non-binding estimate. A non-binding estimate provides an approximate estimate of moving costs, so the final amount may vary. A binding estimate guarantees you won’t be charged more than the initial estimate. Learn more with this guide: Important Information for When You Move.

WHY SHOULD I USE PROFESSIONAL MOVERS?

Unfortunately, the moving industry has its share of unethical operators. For your reassurance, every Atlas Agent belongs to the American Trucking Associations’ Moving and Storage Conference. This industry designation attests to ethical and responsible business conduct.

HOW LONG DOES IT TAKE TO MOVE?

The time it takes to move depends on several factors, such as the size of your move, where you are moving to, and the time of year. Talk to your Atlas Agent about your timing requirements. We want to meet your expectations.

WHEN IS A GOOD TIME TO MOVE?

Data shows that most people move during the summer, and the winter months are the slowest. No matter the season, moving on a weekday and booking early in the season can help you anticipate weather patterns, real estate demand, and when movers are available. Consult this infographic for details: Seasonality of Moving.

DOES ATLAS MOVE CARS CROSS-COUNTRY?

Yes, Atlas routinely moves cars, trucks, campers, motorcycles, and other large or special items across the country and the world. Here’s more information about our capabilities: Moving Special Items.

WHAT IF I NEED STORAGE FOR SOME THINGS?

Storage goes hand-in-hand with moving. Atlas offers secure storage, for as long as you may need, in Atlas warehouses from coast to coast. Read about Atlas’ storage services here: Atlas Storage Options.

WHAT SHOULD I DO WITH MY HIGH VALUE ITEMS?

Atlas recommends you take small, high-value items and things with personal or sentimental value with you when you move. Here’s an explanation and list of things you should transport yourself when you relocate: Moving Personal Items & Family Heirlooms.

HOW CAN I TRACK MY SHIPMENT?

As an Atlas customer, you have access to our online tracking system. Simply enter your shipment number to see updates on your shipment any time. Or use Atlas® Customer Portal, a free online application where you can build your profile, track your shipment, make a payment, and access moving documents.

Atlas World Group, Inc. is a BBB Accredited Mover in Evansville, IN

Better Business Bureau A+ Ranking

Atlas World Group, Inc. (parent company of Atlas Van Lines) is awarded the Better Business Bureau A+ Ranking, the highest ranking. Among other criteria, it reflects our time in the business and transparent business practices.

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Award Winning Agents

Atlas adheres to formal, measurable standards for quality. Our Agencies are accountable with regular inspections and evaluations. Customer feedback is also essential for our efforts to improve service on every move.

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