COVID-19 Frequently Asked Questions
Moving can be one of the most stress-inducing life events a person undertakes — and moving during COVID-19 is sure to cause even more. That’s why Atlas® World Group and Atlas® Van Lines Agents across the country have worked together during this time to alter our business practices to ensure that whether your move is small with just a few household items, large with multiple family members and belongings, or a short or long-distance move, the safety and wellbeing of our customers, employees, professional van operators, agents and vendors comes first and that every move runs as smoothly as possible.
Below, find answers to some of our most frequently asked questions.
Is Atlas operating during COVID-19?
As transportation has been deemed an essential business during the coronavirus pandemic, both Atlas and our independent agents have been able to continue operations. To find an Atlas agent near you, use our locator tool or call us directly at 1-800-638-9797.
What precautions are Atlas and their agents taking to prevent the spread of COVID-19?
In addition to our agents utilizing the proper PPE during a move to protect our customers, many agents have also increased sanitization measures and implemented strict social distancing guidelines for their van operators and movers. Additionally, many of our agents have allowed their in-office employees to work remotely from home or hold limited operating hours.
What measures has Atlas taken to protect their employees from COVID-19?
At Atlas headquarters, we have cancelled all corporate events, restricted non-essential business travel and have allowed our employees to work from home.
Does someone have to come into my home to do a moving quote?
Atlas and our agents offer virtual estimates for no-contact moving quotes through a free mobile app that connects customers and movers virtually to conduct an estimate without the necessity of an onsite visit. For many agents, this is currently the only option available to protect both customers and employees.
Will my movers be wearing personal protective equipment (PPE) during my move?
Our independent agents are following state and local mandates and requirements. To learn more about what your local agent is doing regarding PPE, please contact them directly.
Are moving trucks and other equipment sanitized between moves?
What no-contact options are available to me during my move?
In addition to the virtual estimate option for no-contact moving quotes, many agents are also utilizing other tools like electronic documents and other e-methods to obtain signatures, payments and more. To learn more about no-contact options, contact your local agent directly.