Residential Moving Services FAQs
Your local Atlas mover can also help you with local moves within your community, county, or state. Find an Atlas mover near you.
By law, Atlas is prohibited from moving certain items, such as many household cleaning chemicals, fireworks, and guns. View the complete list of non-allowable items for moving here: What are Non-Allowables?
Yes, your local Atlas mover can provide professional packing services to lift the stress when you go to new places. Our packers are trained to work efficiently and use best practices to ensure your belongings are ready to travel safely.
If you prefer, you can do your own packing—or ask your local Atlas mover to only pack particular items for you. Find out more about Atlas packing services here: Atlas Professional Packing.
Atlas uses professional grade packing materials to prepare your belongings for transport. We also offer these materials to you at competitive prices if you prefer to do your own packing. Here are some of the packing supplies we routinely provide for customers: Packing Materials.
We want to ensure every member of your family has a good moving experience. While Atlas is not authorized to transport live animals, your local Atlas mover can recommend providers who specialize in this service. Alternatively, you can move your pet yourself. Here’s a guide to help you decide: Moving with Pets.
The answer depends on several factors, such as the type of plants, the distance they will travel, and the time of year/weather conditions. We’ve published this how-to guide to help you ensure your house plants arrive alive and well: How to Move Plants.
For large appliances, like your washing machine, be sure to empty, clean, dry, and unplug the unit before moving it. Secure moving elements such as doors or knobs with tape to prevent motion. Refer to this article from The Spruce for more information: Preparing Major Appliances for Your Household Move.
Atlas takes great care to prevent loss or damage to your goods. However, should something unforeseen happen, we recommend Full Value Protection. Technically, it’s not insurance—it provides coverage to repair or replace anything that may be lost, damaged, or destroyed while in our care. Read more about coverage here: Atlas Valuation Options.
All shipments are automatically afforded a minimal protection, valued at 60 cents per pound. However, Atlas recommends Full Value Protection (FVP), which ensures repair or replacement in the event an item is lost or damaged. This page explains your protection options: Atlas Valuation Options.
If an item is lost, damaged, or destroyed in the move, you can file a claim. Atlas will offer a settlement to compensate for this loss or damage, so long as the claim is submitted within nine months from the day of shipment delivery. Access claim information here: Atlas Claims Services.
Your local Atlas mover will collect payment before unloading at your destination, or you can pay at the time your goods are loaded onto the truck. Atlas accepts cash, credit cards, or checks. Here’s a detailed description of accepted payment methods: Paying for your Relocation.
Atlas determines the cost of your move based on its weight and the distance it will travel. Our online instant quote approximates a price for all moving costs. For a precise estimate, your local Atlas mover will walk through your home, noting everything to be transported. Here are budgeting tips to help you move with an accurate estimate: Estimate Moving Expenses.
When moving with Atlas, you choose between a binding or non-binding estimate. A non-binding estimate provides an approximate estimate of moving costs, so the final amount may vary. A binding estimate guarantees you won’t be charged more than the initial estimate. Learn more with this guide: Important Information for When You Move.
Unfortunately, the moving industry has its share of unethical operators. For your reassurance, every local Atlas mover belongs to the American Trucking Associations’ Moving and Storage Conference. This industry designation attests to ethical and responsible business conduct.
The time it takes to move depends on several factors, such as the size of your move, where you are moving to, and the time of year. Talk to your local Atlas mover about your timing requirements. We want to meet your expectations.
Data shows that most people move during the summer, and the winter months are the slowest. No matter the season, moving on a weekday and booking early in the season can help you anticipate weather patterns, real estate demand, and when movers are available.
Yes, Atlas routinely moves cars, trucks, campers, motorcycles, and other large or special items across the country and the world. Here’s more information about our capabilities: Moving Special Items.
Storage goes hand-in-hand with moving. Atlas offers secure storage, for as long as you may need, in Atlas warehouses from coast to coast. Read about Atlas’ storage services here: Atlas Storage Options.
Atlas recommends you take small, high-value items and belongings with personal or sentimental value with you when you move. Here’s an explanation and list of items you should transport yourself when you relocate: Moving Personal Items & Family Heirlooms.
As an Atlas customer, you have access to Atlas® Customer Portal, a free online application where you can build your profile, track your shipment, make a payment, and access moving documents.