AmplifierAtlas Companies > Atlas International > Atlas, wherever you go.

Atlas, wherever you go.


Atlas, wherever you go - cityscape graphic
What if Atlas® served customers in every time zone of the world?

Imagine… your customer has taken a promotion and must relocate to Burundi to oversee the cultivation of a new variety of arabica beans. Or… a client who markets a line of designer apparel has expanded operations across Asia and must relocate a management team to Sri Lanka.

No worries. Your Atlas® International service representative is on the same clock as the customer, ready to deliver worry-free, door-to-door service in total sync with the customer. No matter which of the world’s 195 countries you are moving to (196 if you count Taiwan), Atlas customer service ticks according to the local clock and in the native tongue. …At least, that’s the vision.

“We want people to see Atlas as the go-to solution for anything related to global relocation,” says Matthew Hagenah, VP Global Mobility, Western U.S. This means customers will be able to reach an Atlas Account Manager anytime, anywhere. From the beginning of each move, direct local contact establishes the groundwork for an outstanding customer experience.

World Map calling out LATAM, EMA, APAC


Key to achieving this level of service are regional move management centers in EMEA, APAC, and LATAM. They are beginning to take shape, with customer service offices in London and Singapore.

“Each center will be staffed with professionals who are culturally attuned and knowledgeable in the industry,” says Matthew. “Their primary role is to be immediately accessible for any assistance customers need to transition well.”

“Global regionalization will bring not only logistical information and answers, but the personal support families need during international relocation,” says Liz Hans, VP Global Mobility, Central U.S. “This supports our team’s first and last promise: to help customers go new places® more easily and worry-free.”           

All account managers will be connected through a common, move-management platform in the cloud that supports a continuity of service informed by real-time data.          

“Move management centers will fully manage services within their own region or theatre,” says Greg Donovan, VP Global Mobility, Southwest U.S. “This ensures that the Atlas International contact and the relocating assignee are working the same business hours, allowing timely communication.”           

“Our regional hubs will strengthen market awareness of Atlas International as a global brand, a multi-national firm that provides mobility support anywhere,” says Matthew. “Ultimately, global regionalization supports the Atlas core value of putting the customer first.”


Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks. more

New Magic from AtlasNet.

What if you could walk through your customer’s home from the other side of the world? Or see every text message thread from your customer throughout the move? Or get immediate feedback for improving service on a move while it is taking place? You Can. more

What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring. more


Dave Coulter, STG Veteran, Retires

Dedicated Atlas Van Lines veteran, David Coulter, Vice President of STG Sales, announced his retirement after 36 years with the company. more

2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners. more

Atlas leader Honored for Igniting Momentum

In late September, southwest Indiana celebrated a year of major milestones and recognized six individuals for their commitment to regional business at the Annual Meeting and Dinner held by the Southwest Indiana Chamber. One of the individuals honored was Atlas® Chairman & CEO Glen Dunkerson, who was named the 2016 Richard A. Schlottman Business Person of the Year. more


Atlas is a Friend in Corporate Relocation at SHRM

In fact, the overarching message for Atlas at the SHRM show was to ease customers’ minds about the relocation process. To demonstrate how Atlas PVO’s and pack/load team members are friends that customers can trust with their household belongings, two life-size cardboard cutouts of crew members stood in the booth for photo opportunities, while attendees were encouraged to share their selfies with the hashtag #MyFriendsAtAtlas. more

Sharing the Many Ways to go new places at SHRM

A group of representatives from multiple Atlas Agencies and Atlas HQ trekked to Las Vegas in late June to set up shop at the annual Convention and Expo of the Society for Human Resources Management (SHRM). In total, more than 630 exhibiting companies filled over 30 aisles with human resource solutions at the Las Vegas Convention Center, making it the largest expo SHRM has ever held. more

Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city. more