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Moving Company Reviews for Atlas Van Lines

Real Moving Reviews from Atlas® Customers

We are consistently the best in customer satisfaction. Our reviews speak for themselves. These Atlas moving company reviews, written by real customers who moved with us, tell the story of what customers like best about Atlas services and what could be better, which we work to improve every day. Read these customer reviews to learn what you can expect when you go new places® with Atlas.

Average Atlas Rating:

I wanted to let you know everything went great with the relocation. I appreciate the communication, checkup phone calls, and follow up. It was really a great experience.

I also want to say the driver, Estavon, was awesome. He and the packers/unpackers were courteous, professional, and the communication for arrival times on both ends was outstanding. The crew was prompt and thorough, ensuring the job was completed expediently, but never allowing that to impact service or make me feel the process was being rushed.

I truly appreciate the phenomenal level of service and experience. It made the move a breeze. Thank you!

Your moving team was by far the best and most professional movers that I have dealt with. They paid very close attention to all details and provided utmost professional service and demeanor. All 4 movers were very personable, did not mess around, were very careful with our expensive items and took their jobs very serious. The lead mover was very motivating and complimentary to his other teammates. He used motivational enthusiasm, which I am a big fan of. I really felt there was no “I” in your TEAM as everyone treated one another with respect and dignity and was all a TEAM.

My husband forgot our grill, bikes and patio furniture, which caused 2 movers to have to go back to the condo and not once did they complain or have an attitude. I especially had communication with Andrew as he was inside the home more for his role. Andrew is truly genuine, calming and kind. I appreciated how he helped keep me calm and collected with so much action.

I felt your prices are fair for your quality of service. I give your company 5++ stars of greatness! Both my husband and I will highly recommend your company to all in need of the BEST movers in the Twin Cities. We will forever be customers when we need moving services.

I’ve done a few corporate moves and this was by far my best experience. John with Golden Moving was phenomenal. He was so nice and personal. His updates and communication throughout the process was exactly what I’d want to keep myself and my wife updated through the already stressful moving process. He was professional, hardworking, and courteous with every interaction. He even gave us a list of recommendations of places to check out based on his experiences in the area after unloading our stuff.

I had low expectations for customer service from a mover based on past experiences, yet John was top notch not just for a moving service but anyone in the customer service industry.

Hello,

Just wanted to send a quick note to let you know that the movers were fantastic. They packed everything and were done by 5PM. They were extremely professional and communicated with us throughout the packing process.

Thank you so much!

Good Morning,

I was very pleased with the everything about my move. Brian Hansel was attentive and professional with everything from communicating pick-up and delivery times to reviewing our list to make sure everything was delivered. I must say that it is awesome to see the same person handling the pickup AND delivery of my household items. This is not something that we normally see, but it was GREATLY appreciated. This move was painless for us, although the time frame was a little rushed for you all. Your company did an awesome job of moving us so quickly and efficiently. Thank you so much for giving us a positive start in Florida!!!!

Good day,

I am very pleased with the service provided by the team that moved my residence. They were not only professional, but personable. It was truly a pleasure working with them to move from California to Nevada and I look forward to completing the survey when Atlas sends it. I will certainly recommend Alexander’s should the opportunity present itself.

Though I never had the opportunity to meet Cherie in person we spoke multiple times. She too was professional and graciously answered all of my questions. I appreciate her focus on our move and follow up throughout the process.

I would like to thank V. Santini / Atlas Van Lines for the wonderful job they did with our move from Mount Vernon, NY to Port Saint Lucie, FL. The team was very professional and extremely careful with our belongings. When Carlos and the team arrived to make the pickup they reassured me everything will be well taken care of, I felt very relieved. I was kept well informed by driver Carlos from the time of pickup until the day of delivery.

No damage was done to any of our belongings or walls & floor in either home. I don't think there is anything your company needs to improve on. I would highly recommend your company to anyone considering moving local or long distance.

Special thanks to Al Carter, Lance, & Cyndi of V. Santini & Carlos Colorado of Atlas Van Lines.

It was an absolute pleasure working with you all.

Just wanted to send you a quick note about my chance meeting with one of your young superstars it appears. I had stopped by the new warehouse late one Tuesday evening, and found him out on the street beside it. I stopped to chat a few minutes and compliment him on flying the flag as it was displayed. We ended up having quite a conversation, and I was really impressed with him. I learned his “moving” background, and he shared the story of you picking him and another driver up and taking them to your house for dinner. His trailer was immaculate, and he was really proud that I noticed, even pulling out some Alexander’s rug runners and floor mats that he had invested in to keep up the truly professional appearance he obviously is so good at. He also gave you credit for granting his dream of owning the “total package” tractor that he was able to attain by working with your company. We exchanged business cards, and his is impressive. Another classy touch by Alexander's. I told him the next time he went to Baltimore to give the GM there some grief from me, he hasn’t met him yet even though he has been there before. Tyler is not only a visual banner for your company, but is an advocate for Alexander’s in his heart and soul. Well done on whoever reached out to him on Facebook. I think it was a great recruit! It also says a lot about you personally that you have such a rapport with your drivers. Kudos to you, from me as an old driver myself! I hope you had a great 4th holiday, take care, and thanks for all you do for us.

I wanted to send a brief note about the team working for your company, Mike and Josh Harb. I have been in the US Marines for 23 years and this was my final military move and 9th over these years. Out of all of these moves, Mike and Josh were the most organized, detailed and professional. They ensured that some of my more delicate furniture pieces were moved without a scratch and that all items were properly accounted for in my home. It is obvious that this team has many years of experience and outstanding customer service. I am both glad and relieved that the US Government has contracted your company knowing many military families will be well taken care of during the delivery of their household goods. Thank you for sending Mike and Josh on my move and their hard work and attention to detail was greatly appreciated.

Dear Mr. Meyer,

I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had.

It started with early and positive contact from Brenda. She explained the DMS process to me and made sure I was comfortable with it and understood everything. Then came moving day. John and his crew showed up at my house in Memphis and really impressed. They were extremely punctual, courteous, and showed genuine care and concern for our belongings and house They listened to my concerns and addressed everything professionally. This has not always been my experience with moving companies and it was a pleasant surprise. When I asked them about the ability to keep our household goods on the truck until it could be delivered, John gave me several options and worked with us to find a solution that suited us. Again, I am not used to this level of customer service from a moving company.

The delivery was last week into our new Houston home and it went flawlessly. We experienced no damage thus far and based on the care and attention to detail in the packaging, I am not expecting anything significant, if any at all. John and his crew are by far the best I have ever experienced in 24 moves. They went the extra mile and did things I've never seen before. I didn't notice it during the packing in Memphis, but the descriptions and locations they wrote on each box were thorough and self explanatory. When we started unpacking, we could tell where each box was supposed to be and what the contents of each was. It made it extremely easy to find things we were looking for when we needed them. When they stacked boxes, they made sure the descriptions could be seen based on the orientations of the boxes, so we didn't have to turn the boxes looking for the description, or guess what was in each box. When there were a lot of boxes in a particular room, like our garage, they stacked the boxes in rows with space between each so we could walk the length of the row to find specific boxes. We've never seen this before. Most companies would have just stacked them all up in a giant pile leaving us to "eat the elephant" one box at a time, working outside to in. Finally, they created a small parts box that contained assembly screws, remote controls, bookshelf pegs, and all the various small items that seem to be typically lost during moves. This has always been a pet peeve of mine, and is something I try to take care of personally. In this case, though, I was unable to solve the issue personally, but John and crew took care it perfectly. Finally, my wife's schedule and mine did not allow us to supervise the delivery to the level we normally do. This was not an issue for this crew. They delivery everything were it was destined to go with no supervision. John and his crew are a testament to your company and should be lauded as shining examples of customer service and examples of what to be. I am thoroughly satisfied and wish all of my moves are like this going forward.

Finally, Brenda called again after the move was complete to check up on us and make sure there were no issues. She explained the claims process, should we find an issue, and was helpful in answering my questions.

I will push to use DMS again if there are any more moves in my future.

Great job and good luck in all your future endeavors. Please consider me one extremely satisfied customer.

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ProMover® Certified

All Atlas Agents are ProMover Certified, the highest designation from the American Moving & Storage Assocation.

Atlas World Group, Inc. is a BBB Accredited Mover in Evansville, IN

Better Business Bureau A+ Ranking

Atlas World Group, Inc. (parent company of Atlas Van Lines) is awarded the Better Business Bureau A+ Ranking, the highest ranking. Among other criteria, it reflects our time in the business and transparent business practices.

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Award Winning Agents

Atlas adheres to formal, measurable standards for quality. Our Agencies are accountable with regular inspections and evaluations. Customer feedback is also essential for our efforts to improve service on every move.

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