Apex Moving + Storage

Dear Mr. Meyer, I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had. It started with ...

Dear Mr. Meyer, I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had. It started with early and positive contact from Brenda. She explained the DMS process to me and made sure I was comfortable with it and understood everything. Then came moving day. John and his crew showed up at my house in Memphis and really impressed. They were extremely punctual, courteous, and showed genuine care and concern for our belongings and house They listened to my concerns and addressed everything professionally. This has not always been my experience with moving companies and it was a pleasant surprise. When I asked them about the ability to keep our household goods on the truck until it could be delivered, John gave me several options and worked with us to find a solution that suited us. Again, I am not used to this level of customer service from a moving company. The delivery was last week into our new Houston home and it went flawlessly. We experienced no damage thus far and based on the care and attention to detail in the packaging, I am not expecting anything significant, if any at all. John and his crew are by far the best I have ever experienced in 24 moves. They went the extra mile and did things I've never seen before. I didn't notice it during the packing in Memphis, but the descriptions and locations they wrote on each box were thorough and self explanatory. When we started unpacking, we could tell where each box was supposed to be and what the contents of each was. It made it extremely easy to find things we were looking for when we needed them. When they stacked boxes, they made sure the descriptions could be seen based on the orientations of the boxes, so we didn't have to turn the boxes looking for the description, or guess what was in each box. When there were a lot of boxes in a particular room, like our garage, they stacked the boxes in rows with space between each so we could walk the length of the row to find specific boxes. We've never seen this before. Most companies would have just stacked them all up in a giant pile leaving us to "eat the elephant" one box at a time, working outside to in. Finally, they created a small parts box that contained assembly screws, remote controls, bookshelf pegs, and all the various small items that seem to be typically lost during moves. This has always been a pet peeve of mine, and is something I try to take care of personally. In this case, though, I was unable to solve the issue personally, but John and crew took care it perfectly. Finally, my wife's schedule and mine did not allow us to supervise the delivery to the level we normally do. This was not an issue for this crew. They delivery everything were it was destined to go with no supervision. John and his crew are a testament to your company and should be lauded as shining examples of customer service and examples of what to be. I am thoroughly satisfied and wish all of my moves are like this going forward. Finally, Brenda called again after the move was complete to check up on us and make sure there were no issues. She explained the claims process, should we find an issue, and was helpful in answering my questions. I will push to use DMS again if there are any more moves in my future. Great job and good luck in all your future endeavors. Please consider me one extremely satisfied customer.

I want to express our complete praise for the AMAZING team from Alexander's that handled our household move in Tennessee on May 13. The team of five men arrived at 7:58 am., perfectly on time. We first walked the house and James and the team explained the process and asked that we let them know if ...

I want to express our complete praise for the AMAZING team from Alexander's that handled our household move in Tennessee on May 13. The team of five men arrived at 7:58 am., perfectly on time. We first walked the house and James and the team explained the process and asked that we let them know if we were worried about anything. James was beyond professional in the way that he inventoried everything. All of the men worked quickly and carefully, and yet they were kind in addressing every area of the house to be sure we felt good about the work that was being done. The way that the team spoke to each other was so respectful. Anytime someone would lift something super heavy, they would double check that everyone was comfortable and ask what was needed. Always yes sir and no sir anytime James or the other men addressed each other. It was so pleasant to see and listen to, and something that we would have been proud for our own children to have observed. We are both teachers in our local county schools, and these men truly embodied the teamwork and communication skills that we strive to teach our students daily. While everything was finishing up, I realized that I had completely forgotten that there was a dishwasher full of clean dishes that had yet to be packed and I was completely out of boxes. Mark was quick to assure me that he had an extra box, tape, paper, or anything that I needed on the truck and would be happy to help me out. I explained that I was so sorry to be a problem, he completely assured me that it was a none issue. I began cleaning my son's room while he went to get my box to pack the dishwasher and when I came out of my son's room,Mark was hand wrapping every item out of the dishwasher and completely took care of it for me. That was above and beyond on so many levels. The men made no messes and were super fast to pick up after themselves and even asking us if we needed anything! We truly enjoyed them helping us with this anxiety filled process. They all shook our hands and thanked us for the opportunity to move our items for us. The whole process was a joy. I even told my co-workers (when I returned back to work yesterday) that if I could have movers like the moving team I had on Friday, I would move all the time because they were wonderful. In addition to the team in our home, Brandon helped us get the process started by putting us in touch with Lynn. Lynn came out to complete the estimate and was wonderful to work with in all our communication before the move date. Heather emailed and called multiple times to double check on preparations for the move and then called Friday afternoon to see how things were going. Bodie called May 12, to confirm everything and then stopped by personally on May 13 to check on the team and to see if we were pleased and what we needed. He was so kind to offer any help and answer any questions. When the truck drove away with everything we own including items that contain some of our most precious memories on Friday afternoon, we felt so at ease. We know that they will be handled with utmost care and concern and returned to us in the same condition when we move into our new home in June. Thank you and your team for everything....for giving us a move with less stress, for laughter and fun stories by the crew on move day that helped us get to know the wonderful team of men that came, for being so polite and attentive to our needs, for going beyond any expectations that prior moves have created, for treating us like royalty and addressing each other with such manners, for each person explaining in many different ways why they value and choose to work for Alexander's, and lastly for providing us an amazing opportunity to work with your company and meet your fine employees. The men on our moving team were: James Donnie Mark Dave Bobby We are so beyond thankful to have had the opportunity to work with Alexander's and can not wait until we get to move in our new home with Alexander's in June!