Our record for safe transport and delivery is among the industry's best. But if you experience delay, damage, or loss, we'll resolve the issue swiftly and fairly. With Atlas, you get a commitment that extends to every aspect of our service. We work hard so you are satisfied with your move. We want you to call us the next time you are moving. And we hope you will recommend us to your family and friends.
Please use the links below for the appropriate form to file a claim. You can also download a PDF or call Atlas Customer Service at: 1-800-638-9797 (ext. 2846 or 2850).
Claim due to loss or damage:
Fill out this form online: Loss/Damage Form or
Download this PDF: Loss/Damage Form PDF (123KB)
Claim due to a delay in service:
Fill out this form online: Delay Form or
Download this PDF: Delay Form PDF (397KB)
If a claim needs to be filed on a shipment that originated or was delivered internationally, please contact Atlas International to file a Loss & Damage claim: Atlas International Claims Information
If a claim needs to be filed on a shipment that originated in Canada or was Inter-provincial Canada, please contact Atlas Canada to file a Loss & Damage claim: Atlas Canada Claims Information
All Atlas Agents are ProMover Certified, the highest designation from the American Moving & Storage Association.
Atlas World Group, Inc. (parent company of Atlas Van Lines) is awarded the Better Business Bureau A+ Ranking, the highest ranking. Among other criteria, it reflects our time in the business and transparent business practices.
Atlas adheres to formal, measurable standards for quality. Our Agencies are accountable with regular inspections and evaluations. Customer feedback is also essential for our eﬀorts to improve service on every move.