As a transportation business, Atlas® Van Lines has been considered essential during the pandemic and allowed to continue our operations. Because of that, Atlas and its agents across the country have worked closely together during this time to mitigate the risk associated with COVID-19 by following industry guidelines and government regulations when we interact with the public or handle our customers’ belongings.
Because our agents work independently across the U.S. and Canada, state and city COVID-19 regulations have varied. But through the partnerships we’ve created with our agent network and the dedication we share to
customer service, we’ve worked together to outline relevant state and local guidelines on increased safety measures to protect those we serve. We also conducted a survey to learn what additional measures agents were implementing to address the customer concerns they’ve been hearing to ensure the safest moves possible.
Q: I need to schedule a survey to receive a moving estimate, but don’t feel comfortable having outsiders in my home right now. What should I do?
A: We now have a virtual survey option offered through a free mobile app — Atlas® Video Survey — that instantly connects our customers with a mover to receive an accurate estimate on moving services, no onsite visit required.
Q: What other no-contact options do I have for the day of my move?
A: Aside from our virtual survey option for moving estimates, our agents are utilizing tools like electronic documents or other no-contact methods to obtain items like customer signatures.
Q: Are the trucks and moving equipment used for my move cleaned and sanitized from the previous move?
A: Our agents and Professional Van Operators (PVOs) have increased sanitation measures for their trucks and moving equipment. Additionally, trucks are being cleaned thoroughly between moves and alcohol-based cleaning products are being kept in stock.
Q: Will the moving crews who come into my home have the necessary PPE to keep me and my family safe?
A: Our Atlas agents have actively complied with local, state, Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines as they relate to social distancing, personal protective equipment (PPE) and mask mandates to ensure the safety of their teams and customers.
Q: What other measures are being taken to help stop the spread of COVID-19?
A: Our agency network has implemented social distancing for their PVOs, allowing only two in a truck at a time. And in addition to limited PVO/customer contact during a move, many have limited operation hours and have allowed their teams to work from home.