Imlach Group

Hello, I recently relocated from Michigan to Florida to accept a position with Hertz Corporation. I accepted the offer letter on 5/15/2015 with an original start date of work on 6/15/2015. Obviously, that is a fast move regardless if local or not. The moving company that Hertz originally used did ...

Hello, I recently relocated from Michigan to Florida to accept a position with Hertz Corporation. I accepted the offer letter on 5/15/2015 with an original start date of work on 6/15/2015. Obviously, that is a fast move regardless if local or not. The moving company that Hertz originally used did not contact me for almost 2 weeks and then proceeded to tell me that they would not be able to move us until 7/11/2015. That was unacceptable in terms of moving my family that distance and try to start a job. Hertz called upon Brookfield Relocation Company; which in turn led me to DMS Moving to contact me regarding the transportation of my household goods. (I apologize for a brief back story but wanted you to understand the timeline we had to work with). Stacy Robinson contacted me almost immediately after I found out DMS would be our moving company. She is AMAZING!!!!! Her customer service skills are excellent and she had a nice calming personality trait when discussing what was to be involved with the entire process. Moving is stressful enough. She is very detailed oriented and I felt like I was her only customer, which we both know I am not. Because it was such short notice - they arranged a date (6/11/2015) that was workable and I only had to push back my start date to 6/22/2015. She kept in contact with me throughout the entire process and answered all of my questions with a smile on her face (yes I could tell on the phone). The person who came out to survey our household goods was thorough. You could tell that he had some experience and presented himself in a professional matter but was also personable with a great sense of humor. Since he was a hockey fan, him and my husband spoke like they were old friends. I apologize that I forgot his name. The gentlemen (Dave Rushton & crew) who packed us up and loaded the truck were OUTSTANDING!!!!! They were polite, courteous, team-oriented and very careful with our belongings. They took care of everything, not letting us lift a finger. They all had a great sense of humor and had our whole house packed up in a day! They were never pushy or demanding when it came to asking specific questions and we welcomed any suggestions they had. Once arriving to Fort Myers, FL - we did not have to wait too long before DMS was able to arrive with our belongings and especially before the July date - which I understand is your busiest. John Sturm and his crew were also OUTSTANDING!!!!! Very careful with our belongings and offered suggestions when they could tell we were a little overwhelmed on where to put things that were not the obvious. They worked quickly and efficiently despite the intense heat and humidity and continued with their sense of humor and pleasantries until they were ready to leave. In short - the generic survey (which I will complete) does not give the full picture of what amazing employees you have. As stated before this move happened quickly and I am still amazed how it all came together. I will be in contact with my relocation coordinator @ Hertz and would recommend DMS as the go-to moving company for any and all re-locations. You have a great team with excellent customer service skills that are unfortunately lacking this day and age. I cannot THANK YOU all enough for making one of the most stressful times of my life a little less painless with the packing and moving portion of my house. Please, please forward this to those that were responsible for making my first time corporate relocation experience a great one. Have a wonderful day!

I would like to thank you and your staff for all the help you provided to my family during our relocation to Michigan from California. The service you provided was outstanding in all respects and made the moving experience simple, quick and actually enjoyable! We greatly appreciated your attention ...

I would like to thank you and your staff for all the help you provided to my family during our relocation to Michigan from California. The service you provided was outstanding in all respects and made the moving experience simple, quick and actually enjoyable! We greatly appreciated your attention to detail, quick response to questions and your skill and experience in dealing with all the small details that, in the final result, made the difference between a stressful experience and an easy one. I would also like to give a great big thank you to our driver, Mr. Randy Spearman, and his wife, Vicki, who supervised the entire process directly on site. They did a fantastic job of seeing that our belongings were properly cared for at the time of packing and again when we arrived in Michigan for the unloading. I cannot say enough good things about Randy and Vicki as they really took care of us all the way through. My wife commented, “Randy and Vicki made it more like having our own family help us rather than an outside company.” I absolutely agree. Once again, I can only say well done! And we hope that if we have to move again in the future, we are lucky enough to deal with you and the people at Ace.