Mabey's Moving & Storage, Inc.

This is a note to convey our total satisfaction with the service and attention we received from your entire organization. From the first meeting with Joe Giacoponello in early June and the advice and information he presented, we knew we wanted to be moved by your organization. Joe’s follow-up ...

This is a note to convey our total satisfaction with the service and attention we received from your entire organization. From the first meeting with Joe Giacoponello in early June and the advice and information he presented, we knew we wanted to be moved by your organization. Joe’s follow-up estimate, Donna, who helped enormously, Joanne, Denis who was exceptional in arranging our pickup and delivery, Cyndi and Lucious who, with his team of Richard, Stephen and Mr. Howard from your warehouse took exceptional care both in New York (loading) and here in North Carolina (unloading). I told everyone I have spoken to that Santini made this move easy and that each and every person I came in contact with was caring, professional and took responsibility to follow through. Our real estate agent in NY, Mrs. Rona Calogero from the Weichert office in Larchmont, has been encouraged to recommend Santini to her clients because of our positive experience start to finish. I apologize for the delay. In my judgement, you have a spectacular team representing your company. God bless them and V. Santini.

So often when you receive a letter, it is one of complaint and criticism, however this is the exact opposite. When I first contacted your office back in January of 2015, your phone was answered by a very friendly "Hello this is Sue." No matter how many times I spoke with Sue, throughout the course ...

So often when you receive a letter, it is one of complaint and criticism, however this is the exact opposite. When I first contacted your office back in January of 2015, your phone was answered by a very friendly "Hello this is Sue." No matter how many times I spoke with Sue, throughout the course of our many question and answers, her demeanor remained the same. She was always friendly, professional and patient. When we finally met in person, I could tell she was smiling every time we spoke. When my mother put me in charge of finding a moving company for their move from New Windsor NY to Rocky Point Long Island, we did not know how important a reputable company as yourself is. I did my research but I have always relied on my gut feeling. I am a firm believer in first impressions and let me tell you this. Sue, with her very patient question and answer sessions with me. My Mom and I visiting your showroom and your dog jumping in our car and that was another positive sign. We love dogs. We met you and your staff and you immediately loaded boxes in our car. All of this was done without actually signing a contract. You were friendly, personable and knowledgeable it turns out you knew the same people. We decided right then and there to agree on a date. Then moving day comes. Luke shows up on Monday June 15. He was the most courteous and conscientious employee. Making sure everything was securely packed. Then Tuesday came and Luke and Mike came and packed up the tractor trailer. Never a complaint as I know it was difficult with our air conditioner failing the day before the move. In addition the amount of turmoil in house Luke and Mike had to endure . My mother and I were arguing with lawyers and people dealing with my fathers medical treatment. Moving is stressful enough then add the pending medical treatment of a loved one. We were going crazy. However, You and your movers were a needed calm in a turbulent sea. That needed calm continued all the way down to Long Island when the furniture was delivered Friday June 19. Dwayne and Randall were just as professional and courteous as the crew in New Windsor. All of the items were delivered and placed without damage or complaint. I would recommend your company in a second. Your appraisal of services was honest, fair and very accurate. My mother was pleasantly surprised.