GUARDIAN RELOCATION

OVER 50 ITEMS DAMAGED OUT OF 176 ITEMS SHIPPED. I tried to email this to the CEO Glen Dunkerson and then COO G Hoover and had no luck. I have tried to escalate the situation and speak to someone who can expedite the claims process. NOBODY SEEMS TO CARE. I recently relocated to Amelia Island ...

OVER 50 ITEMS DAMAGED OUT OF 176 ITEMS SHIPPED. I tried to email this to the CEO Glen Dunkerson and then COO G Hoover and had no luck. I have tried to escalate the situation and speak to someone who can expedite the claims process. NOBODY SEEMS TO CARE. I recently relocated to Amelia Island Florida from Kansas City. Scheduled move day was November 23rd and 3 guys showed up 9:15 (ish). 2 guys sat in the truck for about an hour and a half while the driver commenced to writing things down and spending very long times in my restroom. I call Daniels Moving & Storage Offices and spoke to Adrienne and she assured me they would all be working soon. And they did start work. Doing what I am not sure. But all three seemed misguided and not on the same page. They all were very interested in their cell phones. The long and short of this is I called Daniel’s and spoke to Wayne several times with concerns during my load up and the way my items were being handled. Freezer coming up the stairs upside down, driver in the restroom 6-7 times, my furniture on the street, cement, & “tommy-lift” without a pad or box under them. Items were on their sides, backs, etc… I looked in the truck 3:00 ish and my furniture was stacked without pads between them. The guys said they keep falling off. There was no padding between my furniture and the sides of the truck. I said something to the driver and I called Wayne again. I also recommended they bring another truck as the contents would not fit. They said it would. Wrong! At 5 pm they called another truck. We were all loaded up and papers signed by 6:30. Then the guys asked me for a jump start for their truck. They ran the battery down running the lift. I gave them my jump box from my car. I guess it did not work they were still there when I left at 6:45. After the first truck was loaded full around 5:30 I called Wayne and suggested he not move the truck my belongings were in because of the very unprofessional loading of the contents. I said that everything would get damaged. He said he could not leave it there. This was supposed to be a 3 to 4 hour load up. It took 9.5 hours. It cost me an extra day and night on the road in my travels south. The guys who delivered were flabbergasted at the fact that it too so long to load so little. So my stuff was loaded into a warehouse. Then part of it was picked up by a guy with a box truck with a trailer behind it. Most of my stuff was loaded in a “uhaulish” looking trailer. I have pictures. My understanding was that my items would be transported in the typical 40 ft trailer. Part of my items were delivered on the 12/3 and I was in shock at the condition of the items that came off the little trailer. The guy that delivered said it was torn up before he got it. I took pictures of the items. Two deliveries was a pain. I am very busy and started a new job. The second part of my items were delivered on the 9th. Seriously, these items were as bad or worse. I am missing items and parts of items. They lost my 5 burner gas grill. I spent 4 hours this Saturday filling out the claim forms. I know I missed some stuff. I faxed them to your claims department. Here’s the deal. Everyone is “Militaristic” in dealing with this from the beginning. No one is apologetic or really seems to care. The lady with claims says it takes 7 – 10 days for a rep to contact me. I am working off a 4 ft plastic table at my new job because all my office furniture is broken (legs busted) and not usable. I am asking you to please expedite this so I may get my items replaced or fixed and get back to my life. I thought you might want/need to know what was really going on during your watch. Thank you for reading this Mark

In May 2012, I contacted three major known moving companies (Jackson's Relocation being one of them) for an estimate to move my belongings from MO to UT. Frankly, the price per pound was within a few cents of each other. One of the companies came up with an estimate that in the end was well below ...

In May 2012, I contacted three major known moving companies (Jackson's Relocation being one of them) for an estimate to move my belongings from MO to UT. Frankly, the price per pound was within a few cents of each other. One of the companies came up with an estimate that in the end was well below the actual weight of my belongings. In a very brief, soft voice I recall they said something to the effect that I would be billed for the actual weight, with no guarantee. The other company estimated my belongings at a much more realistic weight. Both of these companies appeared to be professional, but did not explain all the details to me (and really had no personality. I did not have the feeling that they were here to help me, only wanted my money). Now, Jackson's relocation (Chip and Gail Jackson) gave me what I felt was a reasonable weight estimate. I got a great price for storage of my belongings until I could purchase a home in Utah. On the moving day, I was impressed with the care given to my belongings, as though they were their own. On delivery, the same care was given...everything was in perfect condition. I was happy with the price, UNTIL today...today, I have not been happier in my whole life. Chip Jackson called with an apology for a mistake that was made...I was charged for the estimated weight, when in fact the actual weight came to $1,200 less (that's a lot of money to an old man like me). Bottom line, Chip and Gail Jackson (and son Ben), Jackson's Relocation, take pride in what they do, and do it the old fashion way – with honesty, integrity and compassion. I would do business with these people and their company on a hand shake. They set the standard for all other movers. God Bless 'em, love 'em.