Freddy Duncan & Sons Moving

I just wanted to express my sincere appreciation for the job you and your team did on Jill's move. With the emotions of moving away from Franklin and starting a new life in Arkansas following her husband's death, your attention to making her move seamless and as stress free as moving can be made ...

I just wanted to express my sincere appreciation for the job you and your team did on Jill's move. With the emotions of moving away from Franklin and starting a new life in Arkansas following her husband's death, your attention to making her move seamless and as stress free as moving can be made all the difference. She has stated over and over during the past few weeks that she could not believe how nice and easy the move had gone and how you had personally gone out of your way to ensure it all went smoothly. Your packers, your driver (Larry Wilson) and your loaders/unloaders were extremely polite, courteous, considerate and in general, just very nice and extremely professional. Thank you very much for your personal attention to her move. Your level of professionalism and caring for her situation throughout the move was just unbelievable. We so appreciate you being willing to work with her on logistics, timing, pricing, flexibility on which pieces of furniture and household goods were moved. Overall, I just cannot believe how smoothly the move went and I do believe that it was directly related to how you and Christine handled it all. Just unbelievable. Thank you again. I enjoyed getting to know you through the transaction and I would highly recommend you to anyone on a move/relocation. Please feel free to use me as a reference and I am more than happy to talk with folks on your behalf regarding relocation services...etc. I look forward to maybe meeting you in person at some point in the future.

Dear Mr. Meyer, I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had. It started with ...

Dear Mr. Meyer, I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had. It started with early and positive contact from Brenda. She explained the DMS process to me and made sure I was comfortable with it and understood everything. Then came moving day. John and his crew showed up at my house in Memphis and really impressed. They were extremely punctual, courteous, and showed genuine care and concern for our belongings and house They listened to my concerns and addressed everything professionally. This has not always been my experience with moving companies and it was a pleasant surprise. When I asked them about the ability to keep our household goods on the truck until it could be delivered, John gave me several options and worked with us to find a solution that suited us. Again, I am not used to this level of customer service from a moving company. The delivery was last week into our new Houston home and it went flawlessly. We experienced no damage thus far and based on the care and attention to detail in the packaging, I am not expecting anything significant, if any at all. John and his crew are by far the best I have ever experienced in 24 moves. They went the extra mile and did things I've never seen before. I didn't notice it during the packing in Memphis, but the descriptions and locations they wrote on each box were thorough and self explanatory. When we started unpacking, we could tell where each box was supposed to be and what the contents of each was. It made it extremely easy to find things we were looking for when we needed them. When they stacked boxes, they made sure the descriptions could be seen based on the orientations of the boxes, so we didn't have to turn the boxes looking for the description, or guess what was in each box. When there were a lot of boxes in a particular room, like our garage, they stacked the boxes in rows with space between each so we could walk the length of the row to find specific boxes. We've never seen this before. Most companies would have just stacked them all up in a giant pile leaving us to "eat the elephant" one box at a time, working outside to in. Finally, they created a small parts box that contained assembly screws, remote controls, bookshelf pegs, and all the various small items that seem to be typically lost during moves. This has always been a pet peeve of mine, and is something I try to take care of personally. In this case, though, I was unable to solve the issue personally, but John and crew took care it perfectly. Finally, my wife's schedule and mine did not allow us to supervise the delivery to the level we normally do. This was not an issue for this crew. They delivery everything were it was destined to go with no supervision. John and his crew are a testament to your company and should be lauded as shining examples of customer service and examples of what to be. I am thoroughly satisfied and wish all of my moves are like this going forward. Finally, Brenda called again after the move was complete to check up on us and make sure there were no issues. She explained the claims process, should we find an issue, and was helpful in answering my questions. I will push to use DMS again if there are any more moves in my future. Great job and good luck in all your future endeavors. Please consider me one extremely satisfied customer.