DMS Moving Systems

I wanted to drop you a note to thank you for such outstanding service during our move from Washington, DC to Dallas this summer. I have been a GE employee for over 20 years and have moved over 5 times during my tenure. I have actually had very good experiences in my prior moves, but you guys just ...

I wanted to drop you a note to thank you for such outstanding service during our move from Washington, DC to Dallas this summer. I have been a GE employee for over 20 years and have moved over 5 times during my tenure. I have actually had very good experiences in my prior moves, but you guys just reset the bar to new heights.I want to particularly point out how outstanding the crew you sent out to us was (Tim, Brad, Charlie, Cathy and Kristen). There are so many adjectives that I can use to describe them (all positive, of course)… professional, personable, driven, dedicated, hardworking are just a few off the top of my head. Tim and the team became part of our family for the 2 weeks we spent together and we were actually upset to see them go (in fact my wife has kept in contact with Cathy since!). Simply said, not only are they good at their job, they are good people. I really felt that this was a challenging move…we have a lot of furniture, there was a ton of wrapping (in fact Tim said in all his years he had never seen so many plates), breakables, separate storage facility to deal with, and oh yeah, it was hot, real hot. I never heard even a hint of a complaint from anybody on the team. In fact, I can’t say that I have ever seen a harder working group so dedicated and proud of their work in all my years. I could go on and on, but I think that you get the point…we are thrilled. Thank you for sharing your best with us and making our move such a success.

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job ...

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job relocation and we were put in touch with your team via Brookfield Relocation Services. Given the fact that we’ve never made a move like this, my wife and I weren’t really sure what to expect. Needless to say, whatever expectations we may or may not have had were exceeded. The process from the initial planning to the follow up has all been great. Stacey was an incredible asset throughout the entire process. She was very thorough and provided great value and guidance from the initial planning phase of the move throughout the follow up and packing material retrieval. She was very patient and insightful, which was extremely valuable as we worked through the process. Stacey kept us aware of timelines and expectations, which kept us on track. She was also accommodating in setting dates for us as we finalized closing dates on our homes. I could not have asked for better service than Stacey provided. Rick was also great to work with. He was thorough and informative when he came out to do the estimate for our needs for the move. He also provided great insight that helped with our peace of mind for the move. Lastly, Jay and his team were incredible. Jay did a great job of walking through, answering any questions that we had, and explaining the process. He and his team were all very professional. They were quick and actually ended up getting things done ahead of schedule, which was a very pleasant surprise. Everything arrived in great shape. The team was exceptionally accommodating and considerate to my entire family throughout the packing, moving, and delivery. This all means a lot with all of the chaos and two young children in the mix. As mentioned above, I was very pleased with the entire process and would definitely recommend your company and services to anyone else that may need them. Thank you, again, and please don’t hesitate to call or email me if you would like to discuss this in greater depth.