Broadway Moving & Storage, Inc.

I wanted to take a moment to share with you our sincere gratitude for the outstanding efforts of two of your employees – Donny Miko and Sarah Comarda. I simply cannot say enough about the quality of their service, the enthusiasm they bring with every interaction, and the dedication to excellence ...

I wanted to take a moment to share with you our sincere gratitude for the outstanding efforts of two of your employees – Donny Miko and Sarah Comarda. I simply cannot say enough about the quality of their service, the enthusiasm they bring with every interaction, and the dedication to excellence that they both possess. My family and I are in the process of relocating from New Jersey to Portland, OR with MetLife. My wife and I have 2 little girls (and 2 cats), and I have a busy job and a broken hand! So, it goes without saying that we’re a bit stressed right now. The last thing I could have handled was a difficult move. The last thing I expected was a great one. I’ll start with Donny. To put it simply, Donny is amazing. From the start, he was incredibly committed to making our experience a pleasurable one. He goes out of his way to make sure that he handles all of the details properly, and does so with a level of professionalism that has made us feel like royalty. He handled our belongings with the utmost of care, and led a team with a strict attention to detail. But here’s the kicker. After leaving a nice tip for Donny and the crew, I decided that I wanted to give Donnie a little extra. When I asked him for his address, he refused. His comment was, “Mr. Brody, you’ve Tracks Atlas Service is Appreciated been incredibly generous, and I can’t accept.” And when I replied, “Donny, you’re too nice. Come on, give me your address,” he said, “I won’t. Thank you so much, Mr. Brody, but no.” Then he thanked me again for everything I did for his crew and him. He blew my mind. He’s the one I should be thanking. Not the other way around! As for Sarah, I have similar glowing commentary. My wife and I didn’t make this cross country move any easier for ourselves by scheduling a series of renovations on our new place concurrent with our taking occupancy. Sarah went out of her way to help us think through the logistics so we could make the best of a challenging dynamic. And while I did not personally interact with Sarah quite as much as I did with Donny, my wife commented to me that Sarah was similarly professional, and supremely flexible. In fact, my wife kiddingly said to me that by her seventh or eighth phone call to Sarah with changes to our plans, she (my wife, that is) was CERTAIN that she’d frustrate Sarah. But, Sarah was not only completely unruffled and entirely supportive, but left her feeling like number nine, ten and eleven wouldn’t be a problem either. I’m sure you don’t get a lot of these types of emails, and that they’re a pleasure when they arrive. In my humble opinion, if you’re not getting a lot of notes like these for Donny and Sarah, it’s only because your customers aren’t taking the time to do right by them. And that would be a shame (and a bit ironic), because they more than take the time to do right by your customers.

Thank you for your recent note wishing us luck in our new home. To me, it typified the outstanding service and attention to detail you and your company provided during our recent move from New Jersey to Florida. Our experience with your company began with Tom coming to our home to provide an ...

Thank you for your recent note wishing us luck in our new home. To me, it typified the outstanding service and attention to detail you and your company provided during our recent move from New Jersey to Florida. Our experience with your company began with Tom coming to our home to provide an estimate. Not only was he amazingly accurate, but it was the most fun estimate I have ever experienced. Next, the packers arrived on time, were incredibly helpful, and did a terrific job. And, although we have a lot of glassware, not a single piece was broken, including my china and crystal. By the time we met Travis, our van operator, and the loading crew, we knew we were in the hands of real professionals! As you are well aware, moving can be very stressful. At one point I was getting a little nervous as an item had not been packed (at no fault to the packers) but Sam, one of the packers, overheard me and said, “Don’t worry. We’ll take care of everything. That’s what we do.” That was the nicest thing anybody could have said to me. I just relaxed and let the professionals do their jobs! I cannot say enough nice things about Travis, our van operator. He manages to be calm, professional and very much in control of the situation. At the same time, his concern for our well-being came across constantly. He’s a treasure! I know our move came at the busiest and possibly the hottest time of the year, but everyone connected with your company, including office staff, was unfailingly polite, on time and gave that extra effort to provide exceptional service. Over the years, I have experienced 14 corporate moves, so I know the difference between movers who just do their jobs and those who really care. Many thanks to all of you at Kilpatrick for really caring. I would recommend your company to anyone!