WHAT DOES IT MEAN TO FILE A CLAIM?
When an Atlas® customer files a claim, they are requesting to receive compensation for lost or damaged property, as well as expenses incurred due to a service delay.
WHY DO I NEED TO FILE A CLAIM?
If you feel that your personal belongings were damaged at any step of your moving process with Atlas®— from packing, transit, or unpacking—you must file a formal moving company claim with us to request compensation for your incurred losses in a timely manner. If you do not complete this process, you will be financially responsible for the repair or replacement of your belongings.
Additionally, if service delays have impacted your moving schedule or delivery date in any way, you may submit a delay claim to request a reimbursement for any unexpected expenses these delays may have caused.
IS THERE A TIME FRAME IN WHICH CLAIMS MUST BE FILED?
Typically, a claim must be received by Atlas® within nine months of the date of delivery, with the following exceptions:
- When a contract specifies different terms
- For GBL Traffic (see Tender of Service)
- For Texas-Intra moves, claims must be filed within 90 days of delivery
WHAT HAPPENS DURING THE CLAIMS PROCESS?
Once you file a claim online, you will be assigned a claim number at the end of that process. You will then be contacted by a Claim Representative to navigate you through our quick and easy process.
Additionally, while we understand that you may want to repair or dispose of any damaged items, please do not as all damaged items are subject to inspection throughout the claim process.
HOW DO I FILE A CLAIM?
For Domestic U.S., International, or Canada moves, please view our property loss and damage information in the “Filing a Claim” section on this page. For your convenience, you may file a claim digitally through the Atlas® Customer Portal. If you need assistance, you can call a customer service representative at 1-800-638-9797 (ext. 2846# or 2850#).
Atlas® Customer Portal
