AmplifierAtlas Companies > Atlas Van Lines > Connecting to Customers With New Features

Connecting to Customers With New Features


Get to know the face behind your move with a CSR Profile

We've all come to realize the importance of connectivity—especially when it comes to keeping track of your move. That’s why Atlas® has continued to improve the technology used by our network. Communication and
peace of mind for customers remain critical elements to a successful move, so a new Customer Service Representative (CSR) Profile feature has been made available through the Atlas® Customer Portal. Like the previously rolled-out Professional Van Operator (PVO) Profiles, a CSR Profile provides information about the CSR who is managing a customer’s move, such as their name, bio, and photo.

“Relocating is one of the top stress-inducing events in life. We want to do anything we can to ease stress for our transferees and provide them with an excellent moving experience. Not only does the Atlas Customer Portal provide a 24-hour resource for customers, but I’m excited to see the PVO and CSR Profiles there so our transferees can associate a name with a face. The ability for customers to get to know the people who are making their move happen eases tension and adds to the overall relocation experience.” —Daniel Ozbun, Founder and Chief Opportunity Officer, Daniel’s Moving and Storage, Inc. (875).

Provide feedback to better your move with Status Checks

Atlas® is always striving for excellence in customer service, and now customers can help by using the new Status Checks feature. Here’s how it works: Before their move begins, a customer is given the option to opt in to receive text messages that will prompt them to provide feedback during up to four key checkpoints during their move—after survey, packing, loading, and final delivery. That way, the customer is able to quickly send feedback about their experience of these pivotal moments as they occur.

“Status checks allow our customers to give us real-time feedback while their move is happening so we can make adjustments as needed to better their experience,” said Jessica Greenhalgh, Senior Manager, Customer Experience, Ace Relocation Systems, Inc. (62). “Getting this information earlier in the process can be the difference between a customer being satisfied enough to use our services again or choosing to go another route when it comes time for their next move.”

It’s nice to have options. For this reason, Atlas allows customers to choose whether they opt in to status checks or not. “By no means is it required to opt in, and customers always have the option to do so at a later time by visiting the Customer Portal,” adds Greg Klott, Director of Client Services, Alexander’s Mobility Services (207). “Even if they don’t opt in to status checks, they can still let us know about their experience after their shipment is delivered. We love that our transferees can tailor their communication preferences to what feels most comfortable to them.”

Pandemic or not, today’s customer is a digital one, and Atlas will continue to implement features like the ones above to ensure our customers get the best moving experience possible.


Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks. more

30 Years Later: Atlas® Agents Remember A Turning Point

The Annual Atlas® Convention is a highly anticipated and memorable experience for the entire Atlas family. The 2017 Convention in San Diego, was no exception, but a few, defining characteristics made it truly remarkable. more

What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring. more


2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners. more

Exceeding Expectations Since 1944

On May 16, 2019, Merchants Moving & Storage, Inc. (1401) held an open house to celebrate their 75th business anniversary in Boise, Idaho. more

Hampton Roads Moving and Storage Moves Wreaths Across America

Hampton Roads Moving and Storage (1083) is proud to sponsor Wreaths Across America, an organization whose mission is to Remember our fallen U.S. veterans, Honor those who serve, and Teach children the value of freedom. more


Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city. more

BRAVO 2017 Recap

Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) 2017 during the first week of October (4-6), an appreciation event for all the PVO’s hard work and dedication throughout the year. During the 2017 BRAVO celebration, the Annual Best of the Best contest took place, and 12 deserving Atlas Professional Van Operators were nominated. more

BRAVO Week Recap: You Drive Us.

The last full week of September (26-30), Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) Week, an appreciation event for all the PVO's hard work and dedication throughout the year. more