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Video Survey

Virtual in-home walkthrough for accurate estimates

Atlas® Video Survey is a free mobile app designed to instantly connect customers with a mover to receive an accurate estimate on moving services, no onsite visit required. Simply download the app to video chat with a real person at an Atlas Van Lines agency in your area. It’s perfect for big moves, small moves, remote moves, and close-by moves. Just ask your Atlas Agent how to get moving with a virtual in-home survey today.

Virtually start your move with Atlas anywhere, any time.

Coordinate a time and date for the virtual survey with a customer service representative at an Atlas Agency, then look for an email confirming the appointment along with a unique access code.


  • Follow the link to your mobile device’s application store or search “Atlas Video Survey” in the App Store or Google Play.
  • Open the app and enter your unique access code to login.
  • Authorize the app to access your camera and microphone.
  • Read and accept the legal consent to recording the live video survey.


  • Once the video begins, use basic controls for flipping the camera,muting the speaker or microphone, and ending the video chat.
  • Record items in their original condition, view street or building access, and discuss packing requirements.
  • Have a live, interactive virtual survey with an Atlas representative or record the video and archive the video at your convenience for Atlas personnel to view later.

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  • Your Atlas Agent will reply with a detailed quote on moving services following the call.

Technically speaking, you’re protected by the most trusted name in moving.

Atlas takes the safety and privacy of customers’ personal information seriously. Our secure technology protects proprietary information recorded during a video survey.

  • Customer maintains the right to end the video survey at any time and revoke consent for Atlas to archive the video.
  • Atlas retains the archived video through the end of the claim filing period.
  • User roles and permissions are established by job function and application requirements.
  • Our system is protected with safe logins that keep your privacy intact.
  • All Atlas representatives are vetted, trained, and facilitate video surveys from a PC connected to the Atlas network.
  • While Atlas has a No Stranger in Your Home™ guarantee, virtual surveys enhance personal safety for both the customer and the Atlas representative.
  • All personal information you supply is protected and only used by Atlas for the purpose of your move

Simple technology makes big moves.

Atlas strives to make relocating easy. That’s why we leverage the technology you use every day to help you go new places®.

Find out more about Video Surveys here.

Atlas World Group, Inc. is a BBB Accredited Mover in Evansville, IN

Better Business Bureau A+ Ranking

Atlas World Group, Inc. (parent company of Atlas Van Lines) is awarded the Better Business Bureau A+ Ranking, the highest ranking. Among other criteria, it reflects our time in the business and transparent business practices.


Award Winning Agents

Atlas adheres to formal, measurable standards for quality. Our Agencies are accountable with regular inspections and evaluations. Customer feedback is also essential for our efforts to improve service on every move.

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