Palmer Moving Services

We moved from West Bloomfield, Michigan to Newmarket, Ontario, Canada and had a tremendous success; all due to a few members of you team. Our previous move with another company proved to be an unpleasant experience and ultimately complicated and expensive. This time, there were a fabulous team of ...

We moved from West Bloomfield, Michigan to Newmarket, Ontario, Canada and had a tremendous success; all due to a few members of you team. Our previous move with another company proved to be an unpleasant experience and ultimately complicated and expensive. This time, there were a fabulous team of movers. I cannot say enough about them. Lenny Angel, who was the driver and “leader” was so helpful and great. Kevin Vaugisan, Jason Nickerson, and Matt Hennessey were the best. All men were professional, extremely careful, polite and worked incredibly hard. They all were wonderful. I have three small children who didn’t always keep out of the way and these men were so kind and considerate to them. You should be proud to have such outstanding workers as part of your company. We were happy to have them in our homes and participating in what was an emotional time for my family. My sincere thanks to Lenny, Kevin, Matt and Jason and congratulations on a job remarkably done.

Rick, I will complete the survey once I receive it but I wanted to drop you a note and express how pleased we were with our recent DMS move. This was our fifth corporate relocation and this move was by far the smoothest move we have had. It started with Linda Pouliot – she kept us informed ...

Rick, I will complete the survey once I receive it but I wanted to drop you a note and express how pleased we were with our recent DMS move. This was our fifth corporate relocation and this move was by far the smoothest move we have had. It started with Linda Pouliot – she kept us informed throughout the process and provided a calming influence with her demeanor and willingness to help out in any way throughout an always stressful period for a family relocating. Specific examples include: • We had to change our move date two weeks prior to moving due to a hail storm that required us to stay in Kansas City and repair the house – Linda worked with us to reschedule and made sure we would have a crew available in July to move us. • My relocation company failed to arrange transportation for my 2nd vehicle. When we called Linda in the middle of packing last week, she explained that my company uses a different car transport than the moving company, but she immediately contacted the relocation company and started the process of getting the 2nd car shipped for us (the relocation company eventually used another car transport, but it again just demonstrated Linda’s commitment to solve any and all of our problems even though shipping the car wasn’t her responsibility – just outstanding customer service). • She contacted me several times throughout the actual move last week to make sure things were going smoothly and she followed up yesterday to check on any repairs. Linda took ownership of our move the day she was assigned to the Quarles Move, and she saw it through to the end – which says a lot about her focus on customer service; she wasn’t on to the next one until she knew everything was wrapped up on our end. And finally, our moving crew lead by Tim Snyder, Sr. was outstanding. The crew (Tim, Cody and Matt) provided excellent customer service – they were patient, professional, hard-working, and flexible and focused solely on providing terrific customer service. Specific examples: • Tim’s crew worked so hard that we were able to leave for Park City, UT a day early and Tim even was willing to deliver everything on a Sunday, giving me an extra day to unpack and get back to work. • Cody and Matt patiently rearranged furniture as we changed our mind on where large heavy pieces should go. • They padded walls, railings both in the old home and new home to ensure they didn’t nick or scrape the walls as they moved furniture and boxes – which was something we had never seen before but we were able to leave our old residence without any touch ups – which saved us a tremendous amount of time. • They provided excellent communication – they told us exactly when they would arrive, and even cleaned up and carried off empty boxes for us. • They were willing to do anything to help us get moved in (Cody tightened legs on tables and even provided decorating advice which was great, and we joked with him about it. Matt rearranged my third car garage so I could get around in there until we could go through it and decide what to store). Finally, having served as an executive with the U.S. Treasury Department, H&R Block and now with GE Capital, I am always observing/evaluating leadership skills – Tim Snyder, Sr. exhibited many of the qualities I look for in a leader – I saw him sharing his depth of knowledge on customer service and the moving operations with Cody to build expertise with Cody (who will be a fine leader someday as well) and then he exhibited one of the most important qualities “Focus on the External Customer” – bottom-line we can’t thank DMS Moving enough. Leslie and I hope this is our last move, but if it isn’t we hope our next will be with DMS Moving.