Suddath Relocation Systems of Texas, Inc.

There is a 15 year family tradition of writing the CEO of Atlas and thanking them for the service we've received from Merchants Moving and Storage in Boise, Idaho. That may seem a bit unusual but so too is the number of times we have moved back and forth between Houston and Boise. We're hopeful ...

There is a 15 year family tradition of writing the CEO of Atlas and thanking them for the service we've received from Merchants Moving and Storage in Boise, Idaho. That may seem a bit unusual but so too is the number of times we have moved back and forth between Houston and Boise. We're hopeful that this is the last, but we've said that before! Our first move with Atlas (Merchants Moving) was in 2000 from Bellaire, Texas to Eagle, Idaho. My husband Ray had just accepted the position of CEO of Blue Cross of Idaho. Only Ray was happy about the move. The rest of us (three children and one old, fat dog) were all miserable - into that chaos came Neil Lambert. Neil is an amazing individual and the absolute best at his job. He found a way to no only ensure that all of our belongings would be well cared for but to establish relationships with me, my children and Ray. That move prompted the first thank you note to Atlas! Ray was so impressed with the service that he continued to have Merchants and Ron Grove coordinate the movers for all of the executives he brought it. We too moved from one home to another and Ron coordinated every detail, up until and including moving us back to Houston in 20012. So imagine his surprise when I called again in February to let him know we were moving back. This move was another challenging one. Health issues and some sadness were part of what got packed. I cannot begin to tell you how relieved and grateful I was to see Neil and his wonderful team at my door. At this point we feel like old friends. One would imagine that most of your clients will not need to relocate quite so frequently. But isn't it extraordinary to have competent, caring professionals there when you do? Moving is always surrounded with uncertainty and yet for us there is certainty. We are certain we will have nothing but the best service from Merchants and in our case, a chance to visit with old friends.

My husband and I wanted to share with you our wonderful experience with a cross-country move from central Texas to Washington. The entire moving experience was painless and the company has a wonderful group of employees that excel in customer service. We’d really like to extend our kudos to Ray ...

My husband and I wanted to share with you our wonderful experience with a cross-country move from central Texas to Washington. The entire moving experience was painless and the company has a wonderful group of employees that excel in customer service. We’d really like to extend our kudos to Ray Perez (1505). He truly made a difference in our moving experience. Having been through several military moves in just five years, we were blown away by his friendly persona and excellent personal customer service. He contacted us by phone prior to arriving to pack, and kept in touch with us during the entire trip from Texas to Washington. He and his team packed all of our household goods with care and experience. He kept my husband and I informed about everything, and was even nice and understanding when we told him we did not yet have an address to give to him in Washington. His personality and positive attitude toward his job are phenomenal. When we received our household goods, not one item was broken, smashed, squished, or rendered unusable. In 4 moves across the country, that had never happened for us before this move. We are impressed and grateful! Thank you to Ray Perez and his team for making this move easy and efficient. We’d also like to thank Sharon Samples for putting up with our phone calls and endless questions and e-mails. The entire operation deserves to be commended.