Specialized Movers, Inc.

There is a 15 year family tradition of writing the CEO of Atlas and thanking them for the service we've received from Merchants Moving and Storage in Boise, Idaho. That may seem a bit unusual but so too is the number of times we have moved back and forth between Houston and Boise. We're hopeful ...

There is a 15 year family tradition of writing the CEO of Atlas and thanking them for the service we've received from Merchants Moving and Storage in Boise, Idaho. That may seem a bit unusual but so too is the number of times we have moved back and forth between Houston and Boise. We're hopeful that this is the last, but we've said that before! Our first move with Atlas (Merchants Moving) was in 2000 from Bellaire, Texas to Eagle, Idaho. My husband Ray had just accepted the position of CEO of Blue Cross of Idaho. Only Ray was happy about the move. The rest of us (three children and one old, fat dog) were all miserable - into that chaos came Neil Lambert. Neil is an amazing individual and the absolute best at his job. He found a way to no only ensure that all of our belongings would be well cared for but to establish relationships with me, my children and Ray. That move prompted the first thank you note to Atlas! Ray was so impressed with the service that he continued to have Merchants and Ron Grove coordinate the movers for all of the executives he brought it. We too moved from one home to another and Ron coordinated every detail, up until and including moving us back to Houston in 20012. So imagine his surprise when I called again in February to let him know we were moving back. This move was another challenging one. Health issues and some sadness were part of what got packed. I cannot begin to tell you how relieved and grateful I was to see Neil and his wonderful team at my door. At this point we feel like old friends. One would imagine that most of your clients will not need to relocate quite so frequently. But isn't it extraordinary to have competent, caring professionals there when you do? Moving is always surrounded with uncertainty and yet for us there is certainty. We are certain we will have nothing but the best service from Merchants and in our case, a chance to visit with old friends.

To preface this it is important to note that I moved 3 times last year (great year) and I am a Senior Global Manager at Activision Blizzard in Customer Service. I note this because I have had the opportunity to try several different movers and my career has been in Customer Service. I want you to ...

To preface this it is important to note that I moved 3 times last year (great year) and I am a Senior Global Manager at Activision Blizzard in Customer Service. I note this because I have had the opportunity to try several different movers and my career has been in Customer Service. I want you to know (and anyone else you care to copy this to) that this has been the best moving experience I have ever had. To begin, the price was fair. One cannot overstate this, as many companies seem to be very shady in their “estimates.” Secondly, the first and second layer of service from both of you (Eric and Vanessa) was exceptional. Friendly, prompt and I always felt like I knew what exactly was happening. I truly felt like a team was working to make my experience good. And finally (and perhaps most unlike my previous experiences), the driver and movers were amazing! Dorian gave me several calls to make sure I understood what happened next, and then (the best surprise ever) he showed up exactly the time and date he said he would! I’m sure you are aware that most companies hardly ever do this, acting like Cable Companies showing up somewhere in a two day spread. Nope, you guys nailed it! Dorian and his crew were pleasant, fast, and a joy to have here. And call it old fashioned, but they showed up in uniforms, which I felt added to the air of professionalism that this whole experience had. In short guys, I will be recommending your services to any and all of my colleagues going forward. This was a fantastic service and I can’t tell you how much I appreciate it. Send this to your bosses, you deserve a raise!