Nelson Westerberg

Dear Sue, I just wanted to let you know that I was very pleased with the work of Maurice and his crew. They showed up at 8 a.m. each morning, and were thorough, efficient and quick. Bruce and I decided to leave our apartment partly furnished, which was confusing even for us, but Maurice was ...

Dear Sue, I just wanted to let you know that I was very pleased with the work of Maurice and his crew. They showed up at 8 a.m. each morning, and were thorough, efficient and quick. Bruce and I decided to leave our apartment partly furnished, which was confusing even for us, but Maurice was professional and sensitive to our requests. I can’t say enough about how impressed we are with Maurice! We truly appreciated his flexibility and hard work. He runs an efficient team, so I was happy to see the familiar faces in San Francisco. The roads must have been treacherous going across the Rockies, so the fact that he got here early and with a smile made the process even more impressive. And big thanks to you, Sue, for coordinating our move, and for being flexible and understanding with the last minute changes and elusive paperwork. Thanks for helping to make sure the actual move was the least stressful part of our move!

I wanted to take a moment to share with you our sincere gratitude for the outstanding efforts of two of your employees – Donny Miko and Sarah Comarda. I simply cannot say enough about the quality of their service, the enthusiasm they bring with every interaction, and the dedication to excellence ...

I wanted to take a moment to share with you our sincere gratitude for the outstanding efforts of two of your employees – Donny Miko and Sarah Comarda. I simply cannot say enough about the quality of their service, the enthusiasm they bring with every interaction, and the dedication to excellence that they both possess. My family and I are in the process of relocating from New Jersey to Portland, OR with MetLife. My wife and I have 2 little girls (and 2 cats), and I have a busy job and a broken hand! So, it goes without saying that we’re a bit stressed right now. The last thing I could have handled was a difficult move. The last thing I expected was a great one. I’ll start with Donny. To put it simply, Donny is amazing. From the start, he was incredibly committed to making our experience a pleasurable one. He goes out of his way to make sure that he handles all of the details properly, and does so with a level of professionalism that has made us feel like royalty. He handled our belongings with the utmost of care, and led a team with a strict attention to detail. But here’s the kicker. After leaving a nice tip for Donny and the crew, I decided that I wanted to give Donnie a little extra. When I asked him for his address, he refused. His comment was, “Mr. Brody, you’ve Tracks Atlas Service is Appreciated been incredibly generous, and I can’t accept.” And when I replied, “Donny, you’re too nice. Come on, give me your address,” he said, “I won’t. Thank you so much, Mr. Brody, but no.” Then he thanked me again for everything I did for his crew and him. He blew my mind. He’s the one I should be thanking. Not the other way around! As for Sarah, I have similar glowing commentary. My wife and I didn’t make this cross country move any easier for ourselves by scheduling a series of renovations on our new place concurrent with our taking occupancy. Sarah went out of her way to help us think through the logistics so we could make the best of a challenging dynamic. And while I did not personally interact with Sarah quite as much as I did with Donny, my wife commented to me that Sarah was similarly professional, and supremely flexible. In fact, my wife kiddingly said to me that by her seventh or eighth phone call to Sarah with changes to our plans, she (my wife, that is) was CERTAIN that she’d frustrate Sarah. But, Sarah was not only completely unruffled and entirely supportive, but left her feeling like number nine, ten and eleven wouldn’t be a problem either. I’m sure you don’t get a lot of these types of emails, and that they’re a pleasure when they arrive. In my humble opinion, if you’re not getting a lot of notes like these for Donny and Sarah, it’s only because your customers aren’t taking the time to do right by them. And that would be a shame (and a bit ironic), because they more than take the time to do right by your customers.