Metropolitan Van & Storage, Inc.

Dear Mark, I should have written this letter two weeks ago, but I have been immersed in trying to unpack and negotiating my way around Oakland, and its horrendous traffic. At last, I have a moment to tell you that Lester Bourne and his lovely wife, Michelle, were the best possible people we could ...

Dear Mark, I should have written this letter two weeks ago, but I have been immersed in trying to unpack and negotiating my way around Oakland, and its horrendous traffic. At last, I have a moment to tell you that Lester Bourne and his lovely wife, Michelle, were the best possible people we could have had to transport us across the country. Lester and Michelle are excellent representatives for Atlas and Macy Movers. They were very courteous, personable, and professional. They packed what needed to be packed with an expertise that amazed me – and I have moved many times in my life, so I am a reasonably competent judge of packing. I think they are exceptional in their consideration and competence. On this end of the move, I know I need say little because you were on the scene and know what a great help they were to us (as was Macy Movers) when the house in Monterey fell through. I am still amazed at how a challenging personal situation was swiftly resolved through the actions of Lester and Michelle, and yourself. Suddenly we had a nice house in Oakland and our goods swiftly arrived to be unloaded not only by Lester but by you, Frank and George, who were impressive in their politeness and expertise. Moving is always a stressful experience, and even though I have moved about thirty-five times in my life, it has not become any easier. In fact, it has become more difficult. However, this recent upheaval in our life was greatly eased by the kindness and competence of Lester, Michelle, you, and the other employees of Macy Movers.

We have finally unpacked the last of the boxes and I am pleased to report that we did not find any damage on a full trailer-load move. During my career as a Corporate Transportation Manager, I have negotiated a number of corporate relocations for myself and other senior level managers. I can almost ...

We have finally unpacked the last of the boxes and I am pleased to report that we did not find any damage on a full trailer-load move. During my career as a Corporate Transportation Manager, I have negotiated a number of corporate relocations for myself and other senior level managers. I can almost always count on a certain amount of breakage, nicks or dings on furniture items. I also know that I drove the movers crazy by stressing over my antiques and electronic items, and past negative experiences with other major moving companies who promised perfection and delivered mediocrity. Somehow you patiently convinced me that you and your team at JBL Moving & Storage could make good on your promise of a flawless move at a competitive rate and you delivered! Prior to moving day, December 2005, you personally kept in contact to insure that we had the supplies we required to pack our household goods and that we were on schedule for the arranged pick-up date. The van operator, Ken Bourque, called a couple of days prior to pickup to introduce himself and confirm directions to our house. Ken and the team leader, Joe, and the other packers were at our home bright and early on moving day. The packers were cheerful and patient with our questions and concerns and carefully blanketwrapped and loaded each time. I was in awe at how effortlessly the guys carried heavy oak furniture and our 80-inch big screen from upstairs to downstairs without damaging the walls or the furniture. They worked with a minimum of breaks and only a half-hour lunch, when the van operator offered them an hour. Although we were blessed with California sunshine on the day we moved, the unload in Ohio was handled just as professionally in light drizzle and 35-degree weather. On both ends, the van operator ensured that padding and runners protected the staircase and carpet. Bottom line, we will forever be in your debt. Please pass along our gratitude to Joe, his professional packers and the other office staff who supported our move. If you should ever require our assistance to convince a skeptical customer of your excellent service, please do not hesitate to contact us.