Kansas Van & Storage, Criqui Corporation

I wanted to take an opportunity to let you know about the incredible experience Tiffany and I had with DMS Moving. Allow me to start with Dave O’Conner and his crew, Mike and Dale. My wife Tiffany was alone in our home in Kansas City when Dave, Mike and Dale came to move. Of course I was a little ...

I wanted to take an opportunity to let you know about the incredible experience Tiffany and I had with DMS Moving. Allow me to start with Dave O’Conner and his crew, Mike and Dale. My wife Tiffany was alone in our home in Kansas City when Dave, Mike and Dale came to move. Of course I was a little apprehensive to have Tiffany alone with three strange men. But Dave, Mike and Dale made Tiffany feel very safe, which to me was so much more important than someone “dropping a lamp”. They were professional and polite. Tiffany called me in Detroit several times a day to let me know everything was alright. Once my household goods were transported to Shelby Township, Tiffany and I were glad Dave, Mike and Dale were going to unload our belongings. Once I got a chance to meet them, I could see what Tiffany was talking about. The guys were friendly, easy going, and worked their tails off. Dave said it would take about six hours to off load truck and that’s exactly what it took. Dale would RUN the boxes off the truck, four at a time and Mike would haul them to their respective rooms as fast as Dale could drop them in the garage. It was obvious the guys had worked together for a while because of well they all worked together. If I were going to move with General Motors again, I’m sure Tiffany would insist we use Dave, Mike and Dale. If anyone were to ask me to recommend someone to move them, I would definitely tell them to use DMS and specifically Dave, Mike and Dale. …and let’s not forget Julie. Julie Johnson has been my Move Coordinator for my past three moves. When I heard she was going to be my coordinator for this move, I could not have been happier. The first time you move (with or without GM) as you know it is very stressful. But once you do it a couple of times, you begin to let somethings go, like trusting your move coordinator. Julie has never let me down. Like during this past move, Tiffany wanted to move up the time of the move a couple of weeks. I understand that Julie does not have trucks and crews just sitting around, waiting for someone to call and move up a move. But that’s exactly what Julie did. She found a way to accommodate us and find a date that would work. But that’s the way Julie has handled my past moves, she returns calls quickly, always with the right answer. You gentleman should be proud of your employees.

I would like to begin this letter by thanking everyone who was involved with our recent move. Pat Letherman and Linda Schrader were not only professional, organized and helpful, but also very pleasant to deal with. Mr. Gene Miles and his crew were superb to say the very least. They were ...

I would like to begin this letter by thanking everyone who was involved with our recent move. Pat Letherman and Linda Schrader were not only professional, organized and helpful, but also very pleasant to deal with. Mr. Gene Miles and his crew were superb to say the very least. They were professional, hard working and swift—giving attention to every detail. I must add, their kindness and good humor made what I consider the most stressful part of a move the nicest. My family has moved numerous times throughout the years. However, this is the first time I have felt compelled to write and give my personal thanks, as well as compliment everyone mentioned. They are to be commended for their customer service skills and are truly an asset to your company.