J. W. Cole & Sons, Inc. Of Florida

I am writing to compliment one of your drivers, Richie Collins, who recently took care of my daughter and son-in-law’s move from Maryland to New York. My wife and I oversaw the “front end” of the move and were very impressed with Mr. Collin’s professionalism, trustworthiness and attention to ...

I am writing to compliment one of your drivers, Richie Collins, who recently took care of my daughter and son-in-law’s move from Maryland to New York. My wife and I oversaw the “front end” of the move and were very impressed with Mr. Collin’s professionalism, trustworthiness and attention to detail. We have moved many times ourselves, both privately and as part of corporate relocations, and are very familiar with the problems that can arise in these situations. From the moment we met him, Mr. Collins put our minds at ease that our daughter’s move would be well handled. Mr. Collins set high standards for his crew in terms of packing and loading and did an excellent job of assessing the work at hand, managing the crew, and arranging for extra packing time when the need became apparent. He and his crew treated our daughter’s belongings with care and respect. Despite the fact that the job was bigger than he had expected, he did whatever was necessary to make sure the delivery would happen on the originally scheduled day. This was essential, as it was the only day my daughter and her husband could be sure there would be someone at the new house to take delivery. My daughter has informed me that everything came through the move in good shape. She was equally impressed with Mr. Collin’s work. In these times when people are so quick to complain when they judge service to be unsatisfactory, it is important that we compliment service personnel on a job well done. Both Mr. Collins and his crew provided excellent service and I compliment you on selecting such a reliable and responsible staff. Based on this experience, I would not hesitate to contact Atlas and request Mr. Collins should I have the need for moving services in the future.

This letter is in reference to a Southeastern Moving Systems employee, Melinda Johnson, in the Ocala, Florida office. She was one of two administrators for a moving company that was recommended to me by Sherry Dye of the Villages Relocation office. There are not enough accolades in my vocabulary to ...

This letter is in reference to a Southeastern Moving Systems employee, Melinda Johnson, in the Ocala, Florida office. She was one of two administrators for a moving company that was recommended to me by Sherry Dye of the Villages Relocation office. There are not enough accolades in my vocabulary to tell you what a superior job she did for us. The other moving company’s administrator left a message on my voice mail and never called again. I did, however, get a bid for the other company just to compare prices. There was no question that I was going to use Atlas Van Lines after I talked to Melinda. She was never too busy to talk to me or to return my phone calls or to provide me with information for all my questions. She is very knowledgeable and professional and, at the same time, makes you feel like she truly cares about you and all your “stuff.” She was patient when I was under the stress of a major move and I always felt relieved after talking to her. If I owned a business and were not retired, I would definitely want to hire Melinda. She made my moving experience a very pleasant one and I would definitely recommend Atlas Van Lines to anyone I meet in the future based upon Melinda’s performance.