J. W. Cole & Sons, Inc. Of Florida

My wife and I moved from VA to FL. During the past 50 years we have moved numerous times throughout the U.S. and around the world. We were apprehensive when we had to choose a moving company to relocate back to Newport News four months later due to serious health issues. However, after selecting ...

My wife and I moved from VA to FL. During the past 50 years we have moved numerous times throughout the U.S. and around the world. We were apprehensive when we had to choose a moving company to relocate back to Newport News four months later due to serious health issues. However, after selecting Atlas/Ace Relocation Systems to do our move, we were pleasantly surprised. Our Relocation Consultant, Candace Kidd, was outstanding in every respect. She did a professional, thorough, competent job in discharging her various responsibilities. It was in large measure the demeanor Ms. Kidd exhibited (honesty, enthusiasm an sincerity) that prompted us to opt for Atlas Van Lines. On the scheduled date for packing, Scott Marconi, Driver/Supervisor, arrived on time with three colleagues. They were very courteous and friendly; and they did an exceptional job in packing and loading our household goods, making accommodations as requested or as necessary. The handling of our household goods in Newport News was even more impressive. A member of Mr. Marconi's crew had become ill, and the delivery, unloading and placement of our belongings had to be accomplished by Mr. Marconi and one other person. Although having to work into the hours of darkness, Mr. Marconi and his colleague did not become frustrated but retained their sense of humor; and they continued to work diligently, efficiently, and expertly with few breaks. I have never seen two people do such a remarkable job under such demanding conditions. Mr. Marconi and his colleagues are professional, competent, hard-working, no-nonsense relocation employees. The wit and keen sense of humor they continually displayed are valuable assets. Both men are superior representatives of Ace Relocation Systems and Atlas Van Lines. This was easily the best move we ever experienced. My wife and I would not hesitate to use Ace Relocation Systems/Atlas again in the future, nor would we hesitate to recommend them to relatives, friends, and acquaintances.

I wanted to write you to rave about the excellent service we received from the entire team. Tamara was very prompt in scheduling our pre-move inspection, scheduling our move exactly when we wanted it and ensuring the delivery of our goods was done timely. Very accommodating! The real stars of your ...

I wanted to write you to rave about the excellent service we received from the entire team. Tamara was very prompt in scheduling our pre-move inspection, scheduling our move exactly when we wanted it and ensuring the delivery of our goods was done timely. Very accommodating! The real stars of your organization are the individuals that packed and transported our goods. Nino, Ricky and Stephanie were AMAZING! They were prompt, professional, understanding and very respectful. I have three small kids and a dog that were running in their way the entire time. They didn't see this as an issue and made the move fun for them, which I really appreciated. My wife was stressed about the move but the service excellence that this team displayed made that stress fade away. In our previous moves we have had two different teams load and unload our goods. To my surprise we had the same team do both! I know that this may not be normal but wow our good experiences continued. These individuals truly display exceptional character and represent your company well. If I move again, I will request this team by name.