GUARDIAN RELOCATION

OVER 50 ITEMS DAMAGED OUT OF 176 ITEMS SHIPPED. I tried to email this to the CEO Glen Dunkerson and then COO G Hoover and had no luck. I have tried to escalate the situation and speak to someone who can expedite the claims process. NOBODY SEEMS TO CARE. I recently relocated to Amelia Island ...

OVER 50 ITEMS DAMAGED OUT OF 176 ITEMS SHIPPED. I tried to email this to the CEO Glen Dunkerson and then COO G Hoover and had no luck. I have tried to escalate the situation and speak to someone who can expedite the claims process. NOBODY SEEMS TO CARE. I recently relocated to Amelia Island Florida from Kansas City. Scheduled move day was November 23rd and 3 guys showed up 9:15 (ish). 2 guys sat in the truck for about an hour and a half while the driver commenced to writing things down and spending very long times in my restroom. I call Daniels Moving & Storage Offices and spoke to Adrienne and she assured me they would all be working soon. And they did start work. Doing what I am not sure. But all three seemed misguided and not on the same page. They all were very interested in their cell phones. The long and short of this is I called Daniel’s and spoke to Wayne several times with concerns during my load up and the way my items were being handled. Freezer coming up the stairs upside down, driver in the restroom 6-7 times, my furniture on the street, cement, & “tommy-lift” without a pad or box under them. Items were on their sides, backs, etc… I looked in the truck 3:00 ish and my furniture was stacked without pads between them. The guys said they keep falling off. There was no padding between my furniture and the sides of the truck. I said something to the driver and I called Wayne again. I also recommended they bring another truck as the contents would not fit. They said it would. Wrong! At 5 pm they called another truck. We were all loaded up and papers signed by 6:30. Then the guys asked me for a jump start for their truck. They ran the battery down running the lift. I gave them my jump box from my car. I guess it did not work they were still there when I left at 6:45. After the first truck was loaded full around 5:30 I called Wayne and suggested he not move the truck my belongings were in because of the very unprofessional loading of the contents. I said that everything would get damaged. He said he could not leave it there. This was supposed to be a 3 to 4 hour load up. It took 9.5 hours. It cost me an extra day and night on the road in my travels south. The guys who delivered were flabbergasted at the fact that it too so long to load so little. So my stuff was loaded into a warehouse. Then part of it was picked up by a guy with a box truck with a trailer behind it. Most of my stuff was loaded in a “uhaulish” looking trailer. I have pictures. My understanding was that my items would be transported in the typical 40 ft trailer. Part of my items were delivered on the 12/3 and I was in shock at the condition of the items that came off the little trailer. The guy that delivered said it was torn up before he got it. I took pictures of the items. Two deliveries was a pain. I am very busy and started a new job. The second part of my items were delivered on the 9th. Seriously, these items were as bad or worse. I am missing items and parts of items. They lost my 5 burner gas grill. I spent 4 hours this Saturday filling out the claim forms. I know I missed some stuff. I faxed them to your claims department. Here’s the deal. Everyone is “Militaristic” in dealing with this from the beginning. No one is apologetic or really seems to care. The lady with claims says it takes 7 – 10 days for a rep to contact me. I am working off a 4 ft plastic table at my new job because all my office furniture is broken (legs busted) and not usable. I am asking you to please expedite this so I may get my items replaced or fixed and get back to my life. I thought you might want/need to know what was really going on during your watch. Thank you for reading this Mark

I would like to compliment one of your employees, Mark Kohlway, on the service he provided during my recent move from Missouri to Florida. At each stage of the move, he provided people who took great care in ensuring that my household goods were loaded and unloaded in a safe and careful manner. ...

I would like to compliment one of your employees, Mark Kohlway, on the service he provided during my recent move from Missouri to Florida. At each stage of the move, he provided people who took great care in ensuring that my household goods were loaded and unloaded in a safe and careful manner. Needless to say, everything arrived at destination intact and without damage. Mark also did a good job keeping me informed of the status of my move during the transition. It is a huge benefit in being able to plan when you know the location and estimated delivery date of your household goods. I wanted to make sure that I took the time to acknowledge Mark on a job well done and ensure that he receives the recognition he deserves.