Despatch of Southampton Moving & Storage, LLC.

I write to tell you that Shaina Perreira was truly heroic! I had a confirmed load date in New York state with a vendor who called to say they had over-booked and had no truck, could not find a truck, and could not do it. The apartment manager had someone moving in immediately and was extremely ...

I write to tell you that Shaina Perreira was truly heroic! I had a confirmed load date in New York state with a vendor who called to say they had over-booked and had no truck, could not find a truck, and could not do it. The apartment manager had someone moving in immediately and was extremely upset that more time was needed. The faculty member was frantic to get her items out of the building before her new job began. Lots of dominoes began to fall and the vendor was not helpful. I left an urgent message over the weekend at Ace. Shaina called me early, got creative, stayed in touch and got it all done for a pick-up the next day and an acceptable delivery window. I was very impressed and very relieved. It means a lot that she “just handled it”– no sweat. You have a good team. Take care of them and please thank her again for me.

So often when you receive a letter, it is one of complaint and criticism, however this is the exact opposite. When I first contacted your office back in January of 2015, your phone was answered by a very friendly "Hello this is Sue." No matter how many times I spoke with Sue, throughout the course ...

So often when you receive a letter, it is one of complaint and criticism, however this is the exact opposite. When I first contacted your office back in January of 2015, your phone was answered by a very friendly "Hello this is Sue." No matter how many times I spoke with Sue, throughout the course of our many question and answers, her demeanor remained the same. She was always friendly, professional and patient. When we finally met in person, I could tell she was smiling every time we spoke. When my mother put me in charge of finding a moving company for their move from New Windsor NY to Rocky Point Long Island, we did not know how important a reputable company as yourself is. I did my research but I have always relied on my gut feeling. I am a firm believer in first impressions and let me tell you this. Sue, with her very patient question and answer sessions with me. My Mom and I visiting your showroom and your dog jumping in our car and that was another positive sign. We love dogs. We met you and your staff and you immediately loaded boxes in our car. All of this was done without actually signing a contract. You were friendly, personable and knowledgeable it turns out you knew the same people. We decided right then and there to agree on a date. Then moving day comes. Luke shows up on Monday June 15. He was the most courteous and conscientious employee. Making sure everything was securely packed. Then Tuesday came and Luke and Mike came and packed up the tractor trailer. Never a complaint as I know it was difficult with our air conditioner failing the day before the move. In addition the amount of turmoil in house Luke and Mike had to endure . My mother and I were arguing with lawyers and people dealing with my fathers medical treatment. Moving is stressful enough then add the pending medical treatment of a loved one. We were going crazy. However, You and your movers were a needed calm in a turbulent sea. That needed calm continued all the way down to Long Island when the furniture was delivered Friday June 19. Dwayne and Randall were just as professional and courteous as the crew in New Windsor. All of the items were delivered and placed without damage or complaint. I would recommend your company in a second. Your appraisal of services was honest, fair and very accurate. My mother was pleasantly surprised.