Daryl Flood Moving & Storage

I recently had the opportunity to use your company during a move from Burleson, TX to Hayseville, KS. From the very beginning to the end, I found people who were completely dedicated to customer service. Please let them know that you wouldn't be able to have the company you have without them!! ...

I recently had the opportunity to use your company during a move from Burleson, TX to Hayseville, KS. From the very beginning to the end, I found people who were completely dedicated to customer service. Please let them know that you wouldn't be able to have the company you have without them!! During all my years of working, I've seen over and over again that the "higher ups" forget how very important their employees are to helping them grow their business! It seems you may understand that in some level as I found several of your employees who have worked there for years. Please, please recognize and reward these people! My rewarding experience started with a phone call - I was happily helped by Sheila Webb - next I had the pleasure of meeting and working with Jim Swan. Without saying anything, both of these people seemed to understand that I needed some help as soon as they could arrange to get me loaded and "out of there." Next on the scene, Chris Mitchelle and his crew, arrived. (She had 2 other men with him and I don't remember their names, but please acknowledge them as well!) They all made that loading day a breeze with their kindness, their expertise, and their hard work. I was thrilled when I knew that Chris Mitchell would be delivering my goods to Kansas. Without a doubt his dedication to doing the best job he knows how is very evident. I also had the opportunity to speak with another female in the office when Sheila was out - I didn't "get" her name but she was also very helpful as was Nemo when I spoke with him. Please reward all these wonderful people. They so deserve to know how valuable they are to your company!

To preface this it is important to note that I moved 3 times last year (great year) and I am a Senior Global Manager at Activision Blizzard in Customer Service. I note this because I have had the opportunity to try several different movers and my career has been in Customer Service. I want you to ...

To preface this it is important to note that I moved 3 times last year (great year) and I am a Senior Global Manager at Activision Blizzard in Customer Service. I note this because I have had the opportunity to try several different movers and my career has been in Customer Service. I want you to know (and anyone else you care to copy this to) that this has been the best moving experience I have ever had. To begin, the price was fair. One cannot overstate this, as many companies seem to be very shady in their “estimates.” Secondly, the first and second layer of service from both of you (Eric and Vanessa) was exceptional. Friendly, prompt and I always felt like I knew what exactly was happening. I truly felt like a team was working to make my experience good. And finally (and perhaps most unlike my previous experiences), the driver and movers were amazing! Dorian gave me several calls to make sure I understood what happened next, and then (the best surprise ever) he showed up exactly the time and date he said he would! I’m sure you are aware that most companies hardly ever do this, acting like Cable Companies showing up somewhere in a two day spread. Nope, you guys nailed it! Dorian and his crew were pleasant, fast, and a joy to have here. And call it old fashioned, but they showed up in uniforms, which I felt added to the air of professionalism that this whole experience had. In short guys, I will be recommending your services to any and all of my colleagues going forward. This was a fantastic service and I can’t tell you how much I appreciate it. Send this to your bosses, you deserve a raise!