Cook Moving & Storage

We would be remiss in not providing your company with feedback about our recent move from Cheyenne, WY to Great Falls, MT. Our move was contracted out via the US Air Force at FE Warren Air Force Base. We have moved 10 times in 16 years. On move number nine we had to file a claim because we lost so ...

We would be remiss in not providing your company with feedback about our recent move from Cheyenne, WY to Great Falls, MT. Our move was contracted out via the US Air Force at FE Warren Air Force Base. We have moved 10 times in 16 years. On move number nine we had to file a claim because we lost so much either by damage or theft. Needless to say, we braced for the worst for the next move. Van Operator Sam Cavagnetto called to say he would arrive at 8:00 a.m. with a crew of three men to begin packing 20,000 pounds of household goods. Sam arrived with Jim “Doc” Gardner, Mark Lewis, Jake Hickey and later, Jim Kaesmeyer. After asking about our possessions and making the plan, each man went to a different area of the house with supplies in hand. Never before had I seen a van operator pack along with his crew. Each man was equally professional and considerate, which we had never before experienced in 16 years of moving. By 4:15 that same afternoon, 20,000 pounds of household goods had been carefully packed and labeled and much of it organized into quick loading position. Before leaving, Sam even asked if it would be okay if he stayed later to inventory so we’d have a jumpstart on the loading process. The crew worked like a well-oiled machine. Your company is certainly graced with the good fortune of having these outstanding men who made you stand out from the other van lines.

I am writing to let you know how pleased I was with our move last week. The crew from Cook’s Moving and Storage was wonderful. There were some anxious phone calls from me and some last minute scrambling regarding who would pack our household and when they would arrive. We are so pleased that the ...

I am writing to let you know how pleased I was with our move last week. The crew from Cook’s Moving and Storage was wonderful. There were some anxious phone calls from me and some last minute scrambling regarding who would pack our household and when they would arrive. We are so pleased that the crew came from Cook’s. From the moment Jack and his two packers, Darren and Jason, arrived, they put me at ease. Jack immediately did a walk-through of the house explaining the plan. He encouraged my questions and reassured me on many fronts. These three men got busy and by that afternoon, our house was a floor to ceiling maze of packed and labeled boxes. On Thursday, they were hard at work well before 8:00 a.m. The moving van with Phil, Paul and Chris arrived and I could see that they were committed to having us packed and loaded that day. All six of these guys worked non-stop. At about 1:20 p.m. they closed the doors to the van and were pulling away by 1:30. Having lived in Mammoth for over 25 years and this being our first job-related move, there has been a great deal of anxiety for me and my family. We were very concerned about having our personal belongings handled by strangers, but this crew alleviated much of the stress with this aspect of our transfer. They were professional, friendly, and efficient. They were also thoughtful and kind. They understood the emotions I was experiencing and they made this part of the move better than I could have imagined. I can only hope that the driver and crew that unload our things on the other end in Maine are as pleasant and efficient as this group from Cook’s. They have certainly made the start of this journey much easier for me.