Advance Relocation Systems

My wife and I want to thank ACE Relocation Systems for the outstanding service your company provided in moving our household possessions from Columbia, MD, to a storage facility in Ashland, MA. This exceptional service started with a meeting with Tony Yates, an ACE Relocation Consultant, who came ...

My wife and I want to thank ACE Relocation Systems for the outstanding service your company provided in moving our household possessions from Columbia, MD, to a storage facility in Ashland, MA. This exceptional service started with a meeting with Tony Yates, an ACE Relocation Consultant, who came to our house and with his handheld computer provided a precise cost estimate for the move. On the day the move began, a crew made up of Nelson Reyes and his assistants arrived at our house at exactly the time promised and began loading the truck. The team was very friendly and willing to discuss our concerns about various aspects of the move. Nelson did a masterful job of packing the truck to maximize the use of space. Late in the afternoon, after a day of intermittent rain and drizzle, it began to sleet heavily; however, the crew kept working valiantly as the driveway and metal ramp into the truck turned into a mass of ice. The last item to go on the truck was the grand piano, with Nelson taking the lead in how to disassemble the piano and wrap it to protect it from damage during transit. I was amazed at his knowledge of how to prepare the piano for shipment (compared with other piano movers who had moved the piano previously). The evening before delivery, I spoke with Nelson Reyes to make certain they had arrived in the area of Ashland, MA. At that point, we discussed the impending huge snow storm that was predicted to arrive the next morning and how the crew could unload our possessions as early as possible so as to avoid the storm. At 5:00 a.m. on December 19, Nelson and I had a phone conversation about the probability that we could gain access to the storage facility by 6:00 a.m. They arrived with the truck at about 6:30 a.m. and fortunately, I was able to successfully enter the code and gain access to the storage units. The main 10' x 30' storage unit we had reserved was unfortunately on the opposite side of the facility from the main gate. This required Nelson to drive the moving van down a long corridor of storage units and around two sharp turns. At first I was convinced that there was no way that Nelson could make the turns required with this very large van, but after several minutes of skillful movements of the truck, he somehow made the last turn and was able to drive right up to the storage unit! I provided the detail in the foregoing description in order to illustrate the extent to which the employees of Ace Relocation Systems impressed us from beginning to end with the highest level of customer service imaginable. I would recommend your company to any and all who might be considering a future move. Thanks so much to everyone at Ace Relocation Systems for a job extremely well done!

I would like to thank you and Alexander’s for the great service I have received. Your attention to my needs are much appreciated. Your comments in our first conversation gave me great faith in your company. I will never forget when you said if I did not choose Alexander’s and had questions that I ...

I would like to thank you and Alexander’s for the great service I have received. Your attention to my needs are much appreciated. Your comments in our first conversation gave me great faith in your company. I will never forget when you said if I did not choose Alexander’s and had questions that I could call you for answers. This is what is known as customer service and you sold me on your company. As a manager of a small business, I know what good customer service means, it means customers will return and recommend many others. This is how businesses are able to continue and be profitable. Your driver Mark Smedley and his Baltimore crew were very professional and a great team. They worked hard from the time they arrived to the time they departed. Through the 26-degree temperature and lower wind chill temperatures, they worked non-stop with enthusiasm and a smile on their face. They were very careful as they moved the very heavy boxes and furniture. They were as respectful of my belongings as they were of me and I have great respect for all of them. As a general manager of a business, I appreciate their attitude, skills and great team work. These are hard to find in the business world. Their customer service and yours are to be recognized. You and the team have surpassed my wishes of a smooth departure on my next step in life.