ACTION MOBILITY SERVICES LLC

I want to begin this letter by expressing how pleased I am with the service, professionalism and overall performance of your company. I have used movers three times and this is the second time that I have used Atlas Van Lines. I was relocated for work from New Orleans, LA to the Lansing, MI area in ...

I want to begin this letter by expressing how pleased I am with the service, professionalism and overall performance of your company. I have used movers three times and this is the second time that I have used Atlas Van Lines. I was relocated for work from New Orleans, LA to the Lansing, MI area in mid April 2011. Again, your company has exceeded my expectations, and I just wanted to recognize key individuals for their service. First, I would like to thank Lee Moving and Storage, Inc. (New Orleans, LA) for their exceptional service. Specifically, Diane Encardes deserves recognition. She was not only professional in appearance and attitude but had a great sense of humor, too. She was amazingly accurate in her estimate (estimate of 12,000 lbs; actual was 11,800 lbs), especially since there was a mini-storage facility moved in addition to my townhouse. Since this was a company paid move, I had to obtain two additional estimates from your competitors. Both competitors estimated 16,000 lbs and over $2,000 additional to what Diane estimated. This proves the integrity by which Lee Moving & Storage operates. Also, the packers arrived on time on both packing days and were completed well in advance of anticipated times. Second, I would like to extend a special thank you to the driver, Jeff Vondrell (Celina Moving and Storage, Celina, OH) and his crew, Sean O’Brien and Stuart Wagner. These guys were amazing. Jeff and Sean arrived early with my encouraging approval to load my belongings and finished loading in one day. There was a mini-storage facility about 10 minutes from my residence, and they were completed with this in four hours. Next, they loaded the townhouse–the same day–and were on the road by 4:45 pm. What pleased me the most is that they were scheduled to finish on April 15, 2011, but instead, I was able to enjoy my last day in New Orleans, LA without having to concern myself with moving. In Grand Ledge, MI, Jeff and his crew arrived on time, had my home unloaded, and fully unpacked by 4:30 pm. I was amazed by their efficiency. Also, I just want to point out that these guys have a physically demanding job and through this move maintained great attitudes and smiles throughout their workday. I am not sure if one of Atlas’ missions is to make customers feel like family, but the staff for my move really proved this to be one of their attributes. I sincerely hope that I can use Atlas for my future moving needs and will highly recommend them to anyone searching for a professional moving company. Once again, I just want to express my sincere gratitude for the exceptional service and to thank you for making this move a pleasant experience.

I was recently relocated from CO to TX using the MI Group. My family and I were very fortunate that they hired your company to move our belongings. Archie Kelly and his crew (Junior and Christian) were fantastic. They treated us with kindness and professionalism. Our home in CO was located on a ...

I was recently relocated from CO to TX using the MI Group. My family and I were very fortunate that they hired your company to move our belongings. Archie Kelly and his crew (Junior and Christian) were fantastic. They treated us with kindness and professionalism. Our home in CO was located on a piece of property that could not be reached using the big truck. Archie and his crew had to shuttle our things using a 20' U-Haul to the big truck at another location. They never complained about moving our things twice. As a matter of fact they were apologetic that it took longer to load our things this way. Our things were handled carefully and respectfully. We have encountered no damaged items while unpacking so far, and we don't anticipate that we will. We will never hire anyone but Archie Kelly to move our home in the future. He and his crew are a great blend of strength, caution, cleverness and courtesy. Interstate moves are very stressful as you know, but knowing Archie was caring for our belongings was a great relief to my whole family.