How Can We Help With Your Move?

Track your shipment by logging into the Atlas Customer Portal at portal.atlasvanlines.com or using the order tracking tool on our website. Simply enter your 6-digit Order Number and last name to view real-time location updates, estimated arrival windows, and delivery status.

Your delivery timeframe is established on your Bill of Lading during pickup. Delivery dates depend on distance, weight, and seasonal demand. You can monitor your approximate delivery schedule anytime through the Atlas Customer Portal or by opting into automated SMS/email notifications.

Yes, moving date modifications can be requested, but they are subject to schedule availability and potential price adjustments. Contact your local Atlas moving agent or update your request inside the Atlas Customer Portal as early as possible to ensure seamless rescheduling.

If you add items, request additional packing services, or change delivery dates, contact your assigned Atlas moving consultant or local agent. They will issue a revised written estimate reflecting your updated shipment inventory and service options.

In the rare event of unforeseen delays due to weather, traffic, or mechanical issues, your Professional Van Operator (PVO) or Atlas Customer Service representative will notify you immediately. If your guaranteed delivery spread is missed, you may be eligible to file a delay claim for reasonable out-of-pocket expenses.

Atlas offers end-to-end relocation solutions, including professional packing and unpacking, custom crating for high-value items, secure short-term or long-term storage, auto transport, and commercial office moves.

Yes. You can choose full-service packing, partial packing for fragile items, or self-packing. If self-packing, Atlas supplies industry-standard moving boxes, bubble wrap, and packing tape available through your local agent.

Vehicles, boats, pianos, and heavy equipment are transported using specialized door-to-door carrier services or enclosed trailers. You can request specialty transportation directly through your Atlas moving agent during your initial home estimate.

Atlas provides secure, climate-controlled Storage-in-Transit (SIT) at local agent warehouses nationwide. Your belongings remain safely packed and monitored until you are ready to schedule final delivery.

International and cross-border relocations require specialized customs documentation, passports, and inventory clearance forms. For cross-border moves into or out of Canada, contact Atlas Canada directly at 1-800-638-9797. For worldwide relocations, coordinate with Atlas International through your assigned relocation manager to handle customs clearance and container tracking.

A claim includes lost items, physical property damage to belongings or residences during loading/unloading, or out-of-pocket living costs incurred due to an unauthorized service delay beyond your guaranteed delivery window.

Federal regulations allow up to 9 months from the date of delivery to file a written claim for interstate moves. However, specific state regulations vary; for example, intrastate moves within Texas require claims to be reported within 90 days of delivery.

Once submitted via the Atlas Customer Portal or Claims Department, a unique Claim Number is assigned within 24–48 hours. An assigned Atlas Claims Representative will review your documentation and contact you to schedule an inspection or arrange settlement.

IMPORTANT NOTICE: DO NOT discard or repair any damaged items prior to inspection.

All damaged items and original packaging materials must be retained in the condition they were delivered until an authorized Atlas representative conducts a formal inspection. Discarding items prior to inspection may cause your claim to be denied.

Released Value Coverage is basic, default coverage provided at no extra cost, reimbursing up to $0.60 per pound per article. Full Value Protection (FVP) is comprehensive coverage that ensures damaged or lost items are repaired, replaced with like-kind items, or compensated at full market value.

Find contact details for your local agent on your moving estimate or inside the Atlas Customer Portal under your move summary. You can also visit the Find an Agent webpage.

Once a PVO is assigned to your shipment, their profile and contact details become accessible through the Atlas Customer Portal. Your driver will also call you 24–48 hours prior to pickup and delivery to confirm arrival times.

If your driver is unavailable or driving safely, reach out directly to your primary Customer Service Representative or local booking agent via phone or the portal message center.

On load and unload days, your Professional Van Operator (PVO) serves as your primary on-site contact for inventory checks and walk-throughs. Your dedicated Atlas Move Coordinator remains available by phone for administrative support.

For immediate assistance, contact Atlas Customer Service at 1-800-638-9797 (Mon–Fri) or submit an inquiry through the contact form inside the Atlas Customer Portal for 24/7 tracking assistance.