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May 12, 2016

Atlas Van Lines named best overall moving company

  • Move Management
Atlas Van Lines was named best overall moving company.

Relocations, no matter how big or small, can be stressful. As a moving company, it's our job to make things easier. At Atlas Van Lines, we're confident that we provide the best moving services out there. And it's even better when we hear our customers agree. That's why we're proud to announce that Atlas Van Lines was named the overall best moving company by Reviews.com. 

The research

Reviews.com launched a survey to find the best national movers. Companies were required to move both to and from anywhere in the U.S. Any businesses that only served customers near its office location were immediately cut. The survey verified the companies were legal, too. All businesses had to be licensed by the Federal Motor Carrier Safety Administration (FMCSA), which monitors and ensures compliance with safety requirements and regulations for long-distance movers.

Each company's website was also checked out. Reviews.com made sure answers were easy to find online and sites were user friendly. The survey included getting estimate quotes - online, on the phone and in person - and monitored speed, hold time and how friendly and helpful representatives were. Reviews.com also researched and compared claim departments to find out how moving companies managed situations in which belongings were lost or damaged during the move.

Survey and results

Next Reviews.com asked 500 people who had just moved two questions: Who did you hire and how would you rate your experience? The surveyed used a 1-5 scale to rate their respective companies, with 1 being terrible and 5 being excellent. The results were across the board - with high, low and middle figures. 

Reviews.com named Atlas Van Lines the best overall moving company. The study noted the company was fast and helpful on the phone, with availability and flexibility for an in-home estimate only three days away. The website was deemed easy to use, and Atlas was the only moving company surveyed that allows for delay claims if a shipment comes in late. Overall, 69 percent of Atlas Van Lines customers had a positive experience, the highest of all the moving companies studied.

However, Reviews.com is not the only resource that trusts Atlas Van Lines. The Tri-State Better Business Bureau granted Atlas Van Lines a 2016 Torch Award - a prize celebrating trust, performance and integrity. The characteristics considered were the promotion of ethics through policies and how employees and customers are treated. BBB also determined that Atlas World Group, Inc. meets its accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. The scale is A+ to F based on 13 factors, and Atlas Van Lines has an A+. Here are some of those factors that increased Atlas' grade:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 90 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

At Atlas Van Lines, we're committed to being the best company possible. We strive to treat our customers and employees with the utmost respect. We work hard so that you don't have to during your move.