A Christmas Miracle

RE: Andrew, Ricky, and Joshua

Alexander's Mobility Services (0217)

Las Vegas, NV

We were categorized as HW304330 during our moving process, but when your driver Andrew arrived along with said crew Ricky and Joshua, we felt like anything but a number in your system. I just felt it necessary to take a moment and applaud this driver and his crew.

From start to finish, Andrew showed the most professionalism I’ve ever seen in a young man of his age (25). WOW! He was courteous, funny and attentive all throughout the day. He called ahead of time, arrived ON time and completed everything very timely. Being ex-military, punctuality is everything so kudos to Alexander’s for finding this young man!

Furthermore, Andrew and his crew did not hesitate once on anything I asked them to do. I’m just blown away. This was a Christmas miracle to my family and I because he got everything delivered and set up on Christmas Eve so my little girls did not have to spend Christmas in an empty house.

Thank you and your organization for everything you did for my family and I. We would recommend you all to anyone!!

Thank you,,
Kelly

Follow-Up to Your Recent Move In

RE: Grant

Imlach Group (1130)

Goshen, IN

We are writing to express our complete satisfaction with Grant of Imlach Group. When moving from our home, Grant and his team packed our entire house full of contents in a mere two days and did so with care and precision. It was all accomplished in such a courteous, professional and time sensitive manner.

Even before they began, the movers put down temporary “runways” so that nothing tracked onto our carpet or damage done to any of the floors. The team was friendly and very respectful. Any special requests were honored and our antiques were treated with the utmost care. The same responsible manner was evident when we arrived and were unloaded into our new home.

We were especially impressed by Grant’s wisdom “beyond his years”. He was organized, professional and customer oriented. We felt that we were being taken care of and not merely as a job to be done. Grant is such a nice person as well as being good at what he does.

We would recommend Grant Imlach and his business associated to anyone who needs to move and doesn’t want to have the hassle and stress of worrying about their belongings. It was so nice to have our burden lightened and feel like our possessions were in good hands.

In closing, we would like to thank Grant and Imlach Group for the outstanding job they did for our family and would highly recommend him.

Sincerely,
Michael and Angela

Outstanding Review

RE: Michelle/Kyle

All Star Moving Systems, Inc. (0090)

Flower Mound, TX

Recently, my family made the difficult decision to hire professionals to pack, transport and deliver a piano and desk from Indiana to Texas. This decision was difficult due to the significance of the items to our family. The piano and desk hold precious memories for us. To entrust this shipment to others was a true leap of faith that all would be well. I have to admit I was quite nervous to do so after all the horror stories you hear and read.

I contacted Michelle, All Star Moving Systems, who quickly allayed my fears and, with patience, answered the myriad of questions that were asked. I interviewed other moving companies but was not completely satisfied with their responses. Additionally, they did not speak kindly of each other. On the other hand, Michelle never spoke disparagingly about the competition. This demonstrated professional integrity.

On the day of pickup in Indiana, the crew showed respect for our mother's home and property by protecting tile, carpet and even the grass during the loading process. The same was shown to my home upon delivery. It was comforting to know that one of the crew onsite in Indiana, Kyle, would be accompanying the items to Texas. The piano, though important, could be replaced. The desk could not as it belonged to our father who passed away 35 years ago.

Seeing the rig pull up in front of my home was exciting! The piano and desk were carefully removed and brought into my home. Upon inspection, there were no new scratches, bumps or nicks. The items arrived in the same condition as when they were loaded. I was greatly relieved and impressed!!

I highly recommend All Star Moving Systems for your moving needs no matter how great or small!! Professionals in sense of the word! 5+++++ Stars!!!!

Sincerely,
Charlotte

Moving Experience with DMS

RE: Richard/Heather

DMS Moving Systems, Inc. (0800)

Metamora, MI

We planned on moving from Metamora MI to southern Indiana sometime in April of 2018, when we sold our home and found another. We first met Richard through a friend of ours who recommended Richard. Richard came and thoroughly walked through our home and barn and not only gathered all the items and counted for our estimate, but explained each step of the process in moving; giving numerous tips and helpful ideas. He stayed with us all the way until we sold and bought our home, checking in on us periodically. He assured us it would all work out. It took us until September!! He worked with us to get our both Loading and Delivery dates! The staff at the office was wonderful (Heather), and especially the loading crew. They were so great that we asked to have them deliver and they made it happen.

If we have any opportunity to recommend to someone, that is moving, we will not hesitate to suggest DMS! Thank you Richard, Heather and Crew.

Thank you,,
Dave and Rita

Excellent Experience

RE: Al Carter / Lance / Cyndi

V. Santini, Inc. (1777)

Carlos Colorado

Atlas Van Lines, Inc. (9999)

Mount Vernon, NY

I would like to thank V. Santini / Atlas Van Lines for the wonderful job they did with our move from Mount Vernon, NY to Port Saint Lucie, FL. The team was very professional and extremely careful with our belongings. When Carlos and the team arrived to make the pickup they reassured me everything will be well taken care of, I felt very relieved. I was kept well informed by driver Carlos from the time of pickup until the day of delivery.

No damage was done to any of our belongings or walls & floor in either home. I don't think there is anything your company needs to improve on. I would highly recommend your company to anyone considering moving local or long distance.

Special thanks to Al Carter, Lance, & Cyndi of V. Santini & Carlos Colorado of Atlas Van Lines.

It was an absolute pleasure working with you all.

Thanks for your wonderful service.,
Winsome

Very Impressive Story

RE: Tyler Blakely

Alexander's Mobility Services (0207)

Tustin, CA

Just wanted to send you a quick note about my chance meeting with one of your young superstars it appears. I had stopped by the new warehouse late one Tuesday evening, and found him out on the street beside it. I stopped to chat a few minutes and compliment him on flying the flag as it was displayed. We ended up having quite a conversation, and I was really impressed with him. I learned his “moving” background, and he shared the story of you picking him and another driver up and taking them to your house for dinner. His trailer was immaculate, and he was really proud that I noticed, even pulling out some Alexander’s rug runners and floor mats that he had invested in to keep up the truly professional appearance he obviously is so good at. He also gave you credit for granting his dream of owning the “total package” tractor that he was able to attain by working with your company. We exchanged business cards, and his is impressive. Another classy touch by Alexander's. I told him the next time he went to Baltimore to give the GM there some grief from me, he hasn’t met him yet even though he has been there before. Tyler is not only a visual banner for your company, but is an advocate for Alexander’s in his heart and soul. Well done on whoever reached out to him on Facebook. I think it was a great recruit! It also says a lot about you personally that you have such a rapport with your drivers. Kudos to you, from me as an old driver myself! I hope you had a great 4th holiday, take care, and thanks for all you do for us.

Regards,
Steve

Positive Moving Experience

RE: Mike/Josh Harb

Ace Relocation Systems, Inc. (0015)

Upper Marlboro, MD

I wanted to send a brief note about the team working for your company, Mike and Josh Harb. I have been in the US Marines for 23 years and this was my final military move and 9th over these years. Out of all of these moves, Mike and Josh were the most organized, detailed and professional. They ensured that some of my more delicate furniture pieces were moved without a scratch and that all items were properly accounted for in my home. It is obvious that this team has many years of experience and outstanding customer service. I am both glad and relieved that the US Government has contracted your company knowing many military families will be well taken care of during the delivery of their household goods. Thank you for sending Mike and Josh on my move and their hard work and attention to detail was greatly appreciated.

Sincerely,
Thomas

Positive Moving Experience

RE: John & Team

DMS Moving Systems of Alabama, Inc. (0801)

Brenda H.

Memphis, TN

Dear Mr. Meyer,

I just wanted to take a few minutes to craft an email to you regarding the outstanding experience I had recently with your company. This recent move is the 24th in my lifetime, so I thought I had seen about everything. This latest move was the best I've ever had.

It started with early and positive contact from Brenda. She explained the DMS process to me and made sure I was comfortable with it and understood everything. Then came moving day. John and his crew showed up at my house in Memphis and really impressed. They were extremely punctual, courteous, and showed genuine care and concern for our belongings and house They listened to my concerns and addressed everything professionally. This has not always been my experience with moving companies and it was a pleasant surprise. When I asked them about the ability to keep our household goods on the truck until it could be delivered, John gave me several options and worked with us to find a solution that suited us. Again, I am not used to this level of customer service from a moving company.

The delivery was last week into our new Houston home and it went flawlessly. We experienced no damage thus far and based on the care and attention to detail in the packaging, I am not expecting anything significant, if any at all. John and his crew are by far the best I have ever experienced in 24 moves. They went the extra mile and did things I've never seen before. I didn't notice it during the packing in Memphis, but the descriptions and locations they wrote on each box were thorough and self explanatory. When we started unpacking, we could tell where each box was supposed to be and what the contents of each was. It made it extremely easy to find things we were looking for when we needed them. When they stacked boxes, they made sure the descriptions could be seen based on the orientations of the boxes, so we didn't have to turn the boxes looking for the description, or guess what was in each box. When there were a lot of boxes in a particular room, like our garage, they stacked the boxes in rows with space between each so we could walk the length of the row to find specific boxes. We've never seen this before. Most companies would have just stacked them all up in a giant pile leaving us to "eat the elephant" one box at a time, working outside to in. Finally, they created a small parts box that contained assembly screws, remote controls, bookshelf pegs, and all the various small items that seem to be typically lost during moves. This has always been a pet peeve of mine, and is something I try to take care of personally. In this case, though, I was unable to solve the issue personally, but John and crew took care it perfectly. Finally, my wife's schedule and mine did not allow us to supervise the delivery to the level we normally do. This was not an issue for this crew. They delivery everything were it was destined to go with no supervision. John and his crew are a testament to your company and should be lauded as shining examples of customer service and examples of what to be. I am thoroughly satisfied and wish all of my moves are like this going forward.

Finally, Brenda called again after the move was complete to check up on us and make sure there were no issues. She explained the claims process, should we find an issue, and was helpful in answering my questions.

I will push to use DMS again if there are any more moves in my future.

Great job and good luck in all your future endeavors. Please consider me one extremely satisfied customer.

Sincerely,
Duane