AmplifierLogistics > Full Shipment Visibility and More Control of the Process

Full Shipment Visibility and More Control of the Process

10/25/2019 Atlas-Logistics_Header.png
Among its many services, Atlas Logistics® serves two distinct shipment needs of the agent family:

  • For Specialized Transportation Group (STG), Logistics locates tonnage for agent trucks and drivers
  • For Household Goods (HHG), the task is to find the best carriers for containerized moves

In both cases, Atlas Logistics® utilizes systems that provide agents with direct access to shipment opportunities and status updates, with complete visibility of shipment details and performance. “The result is more control of the process,” says Phil Wahl, Senior Vice President and General Manager, Atlas Logistics. “The whole flow of the shipment is managed in one place,” he says.

STG
For STG, Atlas® IT developed a module in AtlasNet® so agents can see hauling opportunities firsthand, online. “Now, when agents are looking for tonnage for their trucks, it’s a one-step process. Before it was three to four steps, including phone calls or emails to us,” says Derek Snyder, Manager, Truck Load Services. Phil adds that “agents can pluck a shipment right out of the system, make it theirs, and keep in direct contact with the whole shipment.”

Tom Brouder, Fleet Planning Manager of Specialty Moving Services, Inc. (1811), says “the system makes it possible for me to do my job with a dispatcher, because it takes care of 75% of what a dispatcher does.” Tom goes on to say that “we use the system for 100% of interstate shipments.”

“We’re always looking for ways to give our agents a competitive advantage in the market. Complete access to available traffic is a huge advantage,” says Phil. AtlasNet lets agents plan their trucks without having to call or email Atlas. It’s much more fluid for the agent, allowing quicker response and planning. “All of our large haulers on the STG side of the business are using the system,” says Phil.

Containerized HHG
On the Household Goods (HHG) side, Atlas provides access to the Mercury Gate TMS portal from DLS, a division of RR Donnelley. Used primarily for HHG containerized shipments, “access to Mercury Gate is part of the Atlas small shipment solution,” says Phil.

Megan Rinearson, Manager, Logistics LTL Services, explains that “when an agent uses the portal to offer a containerized HHG move, they get a price back from seven to nine LTL carriers.” The agent sees the responses directly, and can make their own choice based on price, transit time, reliability, or any other variables. Terri Palmer-Burton, Vice President of National Accounts for Palmer Moving & Storage (1641) confirms that “The ease of quoting, varied LTL carrier, and transit options provide a great opportunity to offer service solutions to
customers with challenging schedules. The portal is a value-added service differentiator for our agent family.”

Updates about HHG shipments come directly from the LTL to the agent, increasing the timeliness of response to Atlas customers. “It’s more time an agent can spend with a customer, and less to tracking down the details of a shipment,” adds Megan. Nita Pennington, Dispatch Manager at Ace Relocation Systems, Inc. of Austin and San Antonio, TX (0066) adds “I can track my shipments, and I don’t have to bother someone for a status. ‘Poof,’ it’s right at my fingertips.”

The reporting feature of Mercury Gate is robust, allowing clear explanations of the performance quality of competing carriers. Atlas Agents can pull their own reports, based on criteria they choose.
 
     
  For STG, Development Was a Combined Agent and HQ Effort  
   “The vision had to be a group effort,” says Tom of Specialty Moving (1811), when referring to the AtlasNet® module for STG. “Our role was to tell the IT teams what we needed,” he adds. The IT team on this project was headed by Ryan Parmenter, Director IT Development. “Ryan’s team had to have the vision to program it,” says Tom. Atlas® Agents and IT members discussed the system frequently, and improved it significantly since early 2017. Phil says, “What at first seemed unattainable came together one step at a time. Then, we got there!” Phil, Megan and Derek all three noted simultaneously that “The system will continue to evolve.”   
     

Featured

Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks.

...read more

New Magic from AtlasNet.

What if you could walk through your customer’s home from the other side of the world? Or see every text message thread from your customer throughout the move? Or get immediate feedback for improving service on a move while it is taking place? You Can.

...read more

What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring.

...read more

People

Dave Coulter, STG Veteran, Retires

Dedicated Atlas Van Lines veteran, David Coulter, Vice President of STG Sales, announced his retirement after 36 years with the company.

...read more

2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners.

...read more

Atlas leader Honored for Igniting Momentum

In late September, southwest Indiana celebrated a year of major milestones and recognized six individuals for their commitment to regional business at the Annual Meeting and Dinner held by the Southwest Indiana Chamber. One of the individuals honored was Atlas® Chairman & CEO Glen Dunkerson, who was named the 2016 Richard A. Schlottman Business Person of the Year.

...read more

Events

Atlas is a Friend in Corporate Relocation at SHRM

In fact, the overarching message for Atlas at the SHRM show was to ease customers’ minds about the relocation process. To demonstrate how Atlas PVO’s and pack/load team members are friends that customers can trust with their household belongings, two life-size cardboard cutouts of crew members stood in the booth for photo opportunities, while attendees were encouraged to share their selfies with the hashtag #MyFriendsAtAtlas.

...read more

Sharing the Many Ways to go new places at SHRM

A group of representatives from multiple Atlas Agencies and Atlas HQ trekked to Las Vegas in late June to set up shop at the annual Convention and Expo of the Society for Human Resources Management (SHRM). In total, more than 630 exhibiting companies filled over 30 aisles with human resource solutions at the Las Vegas Convention Center, making it the largest expo SHRM has ever held.

...read more

Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city.

...read more