AmplifierAtlas Companies > Avail > New Energy, New Results

New Energy, New Results

10/31/2017 At Avail Move Management,® “new” is the operative word. New value additions and new clients. New opportunities with Atlas sister companies. A newly freshened brand message. It all adds up to new results. 

“As a provider of private label move management services for Atlas Agents, our customer service representatives (CSRs) slip into the culture of the agency,” says Nicole Boren, Manager, National Accounts. “We offer quick access to skilled, knowledgeable people at a highly competitive cost.

Nicole says that Avail CSRs thoroughly understand the move process and know how to keep customers happy throughout the move. For all practical purposes, they appear to the customer as part of the agent’s staff.

For these reasons, it’s no wonder Avail has seen its CSR service to agents grow by 100 percent since the start of the year. Is more growth on tap? 

“We believe 2017 is a sign of much more to come in our CSR business,” says Jessica Nichols, Director, National Accounts. “We see this as the start of a new period of sustainable growth.”

“Strong Corps, Strong Core.”

Avail’s core business, move management, puts big data insights in the move manager’s hands. It’s a “power tool” that literally pays for itself.

“Avail’s move management platform is robust and beneficial for clients,” says Tim Hall, Vice President, Business Development, Atlas International. “It’s all-encompassing, covering every move component to increase efficiencies and reduce cost.” 

Tim says Avail provides his team a competitive advantage as they pursue opportunities to win new clients and improve performance with existing ones. He especially likes the customized power of Avail’s information. 

“This isn’t software out of a box,” says Tim. “Reporting is flexible — it speaks to each client individually.”  

No canned answers.

Every company has its own mountains to climb. Avail is often asked for new ideas to make the climb easier, as it was recently by an international e-commerce giant.  

“The company was seeing a detailed report on their shipments,” says Lindsay Heilman, National Account Executive. “But they needed better clarity on carrier performance.”  

It’s not unheard of, says Lindsay, that a carrier may log excellent transit times, yet transferees are less than satisfied. So Avail’s customer experience experts crafted a simple post-move survey. It goes to transferees as a link and opens a short form that takes about a minute to complete. 

“The results are painting a much clearer picture of carrier performance,” says Lindsay. “The client is getting new insights to support transit times and customer satisfaction.” 

New Advances for movr™

Avail’s movr,™ a web-based tool for transferees to self-manage a move, brought some exciting changes to market in July. A new mobile app (Android and iOS) hit the market, as well as a branded debit card. The movr card gives employees an easy way to use their funds, and it gives employers insight on how those funds are being spent.

“I sell movr every chance I get,” says Mark Rabe, SCRP SGMS, Senior Vice President, Global Development, Cornerstone Relocation Group. “It’s a great product for helping people maximize the use of their budget and save, especially younger people who prefer to use a smart phone and handle their own move." Mark says movr has come a long way and continues to improve. “The more users we get, the more feedback we get…and that will make movr even better.”

The new app is part of a rebranding for “trusted global move management” with a refreshed website and new marketing collateral. To know more, visit:

Avail Yourself Today

“The off-season is the best time to become familiar with Avail’s services,” says Jessica Nichols, Director, National Accounts. “You don’t have to scramble — you can easily have Avail in place when business heats back up. And if you are getting push-back from procurement teams, Avail equips you to show not just the cost of move services, but their value.”


Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks. more

30 Years Later: Atlas® Agents Remember A Turning Point

The Annual Atlas® Convention is a highly anticipated and memorable experience for the entire Atlas family. The 2017 Convention in San Diego, was no exception, but a few, defining characteristics made it truly remarkable. more

What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring. more


2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners. more

Exceeding Expectations Since 1944

On May 16, 2019, Merchants Moving & Storage, Inc. (1401) held an open house to celebrate their 75th business anniversary in Boise, Idaho. more

Hampton Roads Moving and Storage Moves Wreaths Across America

Hampton Roads Moving and Storage (1083) is proud to sponsor Wreaths Across America, an organization whose mission is to Remember our fallen U.S. veterans, Honor those who serve, and Teach children the value of freedom. more


Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city. more

BRAVO 2017 Recap

Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) 2017 during the first week of October (4-6), an appreciation event for all the PVO’s hard work and dedication throughout the year. During the 2017 BRAVO celebration, the Annual Best of the Best contest took place, and 12 deserving Atlas Professional Van Operators were nominated. more

BRAVO Week Recap: You Drive Us.

The last full week of September (26-30), Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) Week, an appreciation event for all the PVO's hard work and dedication throughout the year. more