AmplifierAtlas Companies > Avail > Avail® Adds a Call Center for Atlas® Agents

Avail® Adds a Call Center for Atlas® Agents

4/24/2020 AvailMM_Header.png
The Avail® call center pilot program makes survey scheduling more efficient for customers and Atlas® Agents.

In addition to providing outsourced Customer Service Representative (CSR) services and utilizing proprietary technology to provide move management services, Avail Move Management® is improving the efficiency of appointment scheduling for Atlas Leads on Private Client shipments.

Avail has been piloting the call center with one Atlas® Agent, with the plan to roll out the service for multiple agents by year end. The Avail call center team will schedule in-person surveys for customers as well as perform video surveys based on the agent preference.

“We’re also currently exploring options with a couple additional agents, beyond our pilot program” says Amy Keane, Manager of National Accounts at Avail Move Management. “In our pilot, we’re seeing bookings increase because we’re able to reach out to the customer sooner. As Leads are entered into the system, the team in
Avail is notified so they can make the initial contact in approximately 5 minutes.”

The Avail call center team has access to an agent salesperson’s calendar and can contact the customer who inquired seamlessly as a direct representative of the agent. If customers can’t be reached on the phone, representatives send them an email, using the agent’s signature from an allocated mailbox. Avail representatives work with the agent sales representatives to schedule, answer initial questions and set appointments.

CSR Program
Avail continues to provide customer service representative outsourcing for agents, for both the corporate and private client channels. As a seamless member of the agent’s team, Avail can handle the communication with the customer from start to finish of the move.

“Agents can call and talk to me to discuss options for coordinating any CSR work they might need,” says Amy. Agents can also contact the on-site CSR supervisor Lana Blaine.

Move Management
With advanced data technology and experience from over a million moves, Avail enables agent’s clients to achieve improved service levels while maintaining control over their budgets. “We’re here to help agents,” says Amy.
AvailMM_CSR-Holding-Laptop-(1).png
Avail can offer a variety of services, from shipment placement with multiple carriers, receiving and entering the move information, including the estimate, and then pack and load dates. Avail also serves as the liaison between the agent and their client as needed or appropriate. Additionally, Avail is able to compile and audit Post Move Evaluations as well as other critical to quality KPIs.

For more information, contact Jessica Nichols, Director of Avail Move Management/Contracts & Pricing, at 800-638-9797 ext 2020 or jnichols@availresource.com, or to Amy Keane at amykean@atlasworldgroup.com or Lana Blaine at lblaine@availresource.com.
 

Featured

Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks.

...read more

30 Years Later: Atlas® Agents Remember A Turning Point

The Annual Atlas® Convention is a highly anticipated and memorable experience for the entire Atlas family. The 2017 Convention in San Diego, was no exception, but a few, defining characteristics made it truly remarkable.

...read more

What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring.

...read more

People

2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners.

...read more

Exceeding Expectations Since 1944

On May 16, 2019, Merchants Moving & Storage, Inc. (1401) held an open house to celebrate their 75th business anniversary in Boise, Idaho.

...read more

Atlas Agents Help Students Move Out for Hunger

Atlas Agents are taking their trucks and charitable acts to a higher level – of education, that is. Move For Hunger Director, Adam Lowy, and team, coordinated the first ever Move Out for Hunger food drive, in partnership with Doorsteps and Food Recovery Network.

...read more

Events

Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city.

...read more

BRAVO 2017 Recap

Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) 2017 during the first week of October (4-6), an appreciation event for all the PVO’s hard work and dedication throughout the year. During the 2017 BRAVO celebration, the Annual Best of the Best contest took place, and 12 deserving Atlas Professional Van Operators were nominated.

...read more

BRAVO Week Recap: You Drive Us.

The last full week of September (26-30), Atlas and its network of agencies celebrated BRAVO (Boosting Recognition of Atlas Van Operators) Week, an appreciation event for all the PVO's hard work and dedication throughout the year.

...read more