AmplifierAgents in the news > PVO Spotlight

PVO Spotlight

11/6/2018  

Rookie of the Year: Eric Klause

AITC_Rookie-of-the-Year_Eric-Klause-(1).pngEvery year, the American Moving and Storage Association acknowledges outstanding Professional Van Operators and owner-operators during the Super Van Operator Awards. The winners of these prestigious accolades are individuals who exude the best in safe, dependable, and customerfocused household goods truck transportation. The benchmark used to judge all possible candidates is very in depth, so winning is no small feat. Atlas® is proud to recognize one exceptional individual that received an award during the 2017 event, Eric Klause.

Eric Klause has been with A-1 Moving & Storage (0087), since his childhood. He began working at his father’s business during his high school summers. After graduating, he began an eight-year long career as a firefighter and later returned to the company in 2012 full-time.

Eric received the Rookie of the Year Award during the AMSA awards ceremony. “I am incredibly honored to not only be nominated by our van line, but also to be chosen for this award. I believe agents can more effectively recruit younger drivers by recognizing someone's potential at a young age and pairing them with seasoned, successful PVOs so they learn how to properly handle a relocation and get a better understanding of the fulfillment a career as a PVO can provide.”
 

PVO Snapshot: William Blakely

AITC_PVO-Snapshot-–-William-Blakely.pngIn this edition of the Amplifier,® we are highlighting Professional Van Operator, William 'Tyler' Blakely. William with Alexander's Mobility Services (0207), has been a PVO for the past 15 years. Born and raised in Chattanooga, TN, he got into the business right out of high school at just 18-years-old.

Over the years, William has learned the ins and outs of the business and has set the bar high for customer service. Multiple comments have been received regarding his top-notch behavior, attention to cleanliness, and demeanor that truly serve as a role model to other PVOs in the industry.

One of Alexander’s largest clients has named William as “not only a visual banner for the company, but as an advocate for Alexander’s in his heart and soul.”

William contributes his success to some fundamental aspects that he believes to be important for all movers in the business. “Trailer cleanliness is simple,” he said. “It is your first impression that is everything. Uniform, trailer, floor protection, appearance–that all matters to me. I've stayed up until midnight folding pads just so I show up looking top notch to the customer.”

When asked to provide some tips for other professional operators, William said that “advice for others is as simple as this: If you love what you do, you will be good at it and always strive to be better.” “If you hate your job and are only there for the money, you will take shortcuts and lack the passion that someone does who loves this business.”

 

Featured

Agents Lend a Helping Truck

Atlas® Van Lines Agents think ‘the bigger the better’ when it comes to spreading awareness about food insecurity. In partnership with Move For Hunger,™ a nonprofit that encourages donating food instead of moving it, our moving and storage companies are sharing the message from the largest billboards they could find – their moving trucks.

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New Magic from AtlasNet.

What if you could walk through your customer’s home from the other side of the world? Or see every text message thread from your customer throughout the move? Or get immediate feedback for improving service on a move while it is taking place? You Can.

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What if every customer thought of you as “part of their family”?

Each month, thousands of families go new places® with the help of Atlas® Agents. And each month, expressions of gratitude pour into Atlas via post-move surveys. It’s no wonder the comments often read like fan mail. People go hundreds, even thousands of miles, to get to a new home, a new community, a new job. Throughout their journeys, Atlas Agents provide service that is reliable and reassuring.

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People

Dave Coulter, STG Veteran, Retires

Dedicated Atlas Van Lines veteran, David Coulter, Vice President of STG Sales, announced his retirement after 36 years with the company.

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2016 Atlas Agent Award Winners

Checkout which Atlas Agents are this year's Quality Milton M. Hill Award winners, the President's Club 2015-16 Platinum winners, and the Sustainable Agent 2015-16 winners.

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Atlas leader Honored for Igniting Momentum

In late September, southwest Indiana celebrated a year of major milestones and recognized six individuals for their commitment to regional business at the Annual Meeting and Dinner held by the Southwest Indiana Chamber. One of the individuals honored was Atlas® Chairman & CEO Glen Dunkerson, who was named the 2016 Richard A. Schlottman Business Person of the Year.

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Events

Atlas is a Friend in Corporate Relocation at SHRM

In fact, the overarching message for Atlas at the SHRM show was to ease customers’ minds about the relocation process. To demonstrate how Atlas PVO’s and pack/load team members are friends that customers can trust with their household belongings, two life-size cardboard cutouts of crew members stood in the booth for photo opportunities, while attendees were encouraged to share their selfies with the hashtag #MyFriendsAtAtlas.

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Sharing the Many Ways to go new places at SHRM

A group of representatives from multiple Atlas Agencies and Atlas HQ trekked to Las Vegas in late June to set up shop at the annual Convention and Expo of the Society for Human Resources Management (SHRM). In total, more than 630 exhibiting companies filled over 30 aisles with human resource solutions at the Las Vegas Convention Center, making it the largest expo SHRM has ever held.

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Alexander's Celebrates a Big Year in Nashville

In 2015, Alexander's Mobility Services (0217) celebrated 20 years of service in the Nashville area, and they did it in a big way. As the largest multi-location agent in the Atlas family, Alexander's moved their Tennessee operations into a new location on the northwest side of the city.

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