EVANSVILLE, Ind. — Atlas Van Lines, one of the nation's leading moving companies, today announces that the American Moving & Storage Association selected Atlas agent DMS Moving Systems as the Moving and Storage Agent of the Year. The AMSA Moving and Storage Agent of the Year Service Excellence award is given to van line agents who focus on the industry's commitment to excellent customer service. Consideration is also given to additional factors such as leadership, innovation, community involvement and activities that enhance the industry's image.
DMS Moving Systems has been an Atlas Van Lines agent for 28 years and is headquartered in Canton, Mich. with another location in Birmingham, Ala. The company is one of the industry leaders in using state-of-the-art applications for processing customer information, including the use of handheld devices to facilitate surveys and inventory.
With an initiative that assists in making the moving and storage industry safer, DMS Moving Systems requires a photo ID for all van operators and crew members. Customers can be assured that the crew who handles their move has passed a background check and screening process. This program gives customers piece of mind knowing that the people entering their home are professional, trustworthy and honest.
Focused on environment sustainability and recycling programs, DMS Moving Systems is dedicated to lessening the company's impact on the planet. The company's contributions to the community, which have impacted numerous non-profit organizations, also contributed to its Agent of the Year nomination and win.
"It's a privilege to be a part of Atlas Van Lines and know our work is individually recognized not only by them, but by AMSA," said Richard Meyer, president of DMS Moving Systems. "Our goal is to continue to meet and exceed expectations in 2012 as we serve our customers. Through community outreach and additional programs, we hope to continue to make an impact."
The distinguished Agent of the Year award is presented to agents nominated by their affiliated van line. For the thirteenth time in 2011, Atlas named DMS Moving Systems a Milton M. Hill Quality Award winner, which recognizes the company's outstanding performance ratings in customer satisfaction, estimating, claims, safety and warehouse operations. To qualify, an Atlas agent must have also received the Hauling Excellence Award, which requires at least a 90 percent favorable response when customers were asked if they would again choose the agency's services. Recognized for their sales and hauling revenue, DMS was also awarded a Sales Achievement and Hauling Achievement Award in 2011 from Atlas Van Lines. In addition to these accolades, DMS is an AMSA member with the ProMover credential and RIM certification, and the company's ISO-9001 certification demonstrates its commitment to quality control.
"Atlas Van Lines is honored to call DMS Moving Systems a part of the Atlas family," said Glen Dunkerson, chairman and CEO of Atlas Van Lines. "DMS consistently produces thriving business year after year and executes each of their transactions with another level of professionalism. It is no surprise that their work this past year has put them at the top of the agent list within AMSA and Atlas. We could not be more proud."
AMSA is the United States' leading moving services professional association, setting nationwide standards and industry guidelines for honest, ethical, efficient and quality services to the public. All Atlas Van Lines U.S. agents are AMSA members.
For more information on Atlas Van Lines, visit http://www.atlasvanlines.com. For more information on DMS Moving Systems, visit http://dmsmoving.com/. For more information on the American Moving & Storage Association, visit http://www.moving.org.
About Atlas Van Lines
Atlas Van Lines, a national moving company, is the largest subsidiary of Atlas World Group, an Evansville, Ind.-based company. Atlas World Group companies employ nearly 700 people throughout North America. Nearly 500 Atlas interstate moving agents in the United States and Canada specialize in corporate relocation, household moving services and in the transportation of high-value items such as electronics, fine art, store fixtures and furniture. For more information, visit www.atlasvanlines.com.
About DMS Moving Systems
DMS Moving Systems, an agent of Atlas Van Lines, is headquartered in Canton, Michigan. DMS specializes in local, long-distance, and international moving services, including household, office, government, and the transportation of special products. Established in 1955, DMS continues to be a family owned and operated business with locations in Canton, MI and Birmingham, AL. In addition to AMSA's Moving and Storage Agent of the Year Award, DMS has been recognized within Atlas Van Lines for its outstanding customer service, making DMS a leader in relocation services. To learn more about moving with DMS, visit dmsmoving.com.