EVANSVILLE, Ind. — Forty-two Atlas agents left this year's annual convention near Palm Springs, CA carrying one of the industry's most distinguished performance awards. Atlas presented the Milton M. Hill Quality Award to agents who have achieved and maintained the highest standards in quality performance, hauling excellence, and warehouse operations.
Each of this year's award winners is eligible for recognition based on uncompromising commitment to the following:
- Superior Warehouse Rating - Recipients must earn a score of 90% or higher in random inspections that measure impression, organization, security, and risk management
- Hauling Excellence - Agents qualify for this award based on customer satisfaction with their driver and meeting a minimum threshold of $750,000 in revenue
- World-Class Commitment (View Related Press Release) - A measure of excellence in performance rankings covering 12 established quality criteria, including customer service, customer satisfaction, estimating accuracy, claims ratio, and compliance with Atlas standards of excellence
"These agents represent the best of the best," said Dave Daniels, Atlas director of quality development. "We are always happy to recognize agents with exemplary performance who actively carry our commitment to customer service forward and apply it to their everyday operations."
Each of the Milton M. Hill Quality Award winners will serve on the Quality Focus Advisory Committee to help continue to build upon outstanding customer service and Atlas' overall commitment to quality.
"We strongly believe that each of our award winners can help refine established policies and procedures in order to keep Atlas at the top of the class in our industry," Daniels added.
Atlas presented and recognized its outstanding agents at the 57th annual Atlas Convention, held in November at the La Quinta Resort and Club near Palm Springs, CA.
2004 Milton M. Hill Quality Award winners:
Atlas Van Lines is the largest subsidiary of Atlas World Group, a $550 million company with more than 700 employees throughout North America. More than 600 Atlas agents in the United States and Canada specialize in corporate employee relocation and in the transportation of high-value items such as electronics, fine art and new fixtures and furniture. Visit www.atlasworldgroup.com for more information on the company and Atlas agents.