EVANSVILLE, Ind. — Atlas agents across the country are celebrating the receipt of awards honoring their ongoing commitment to quality service and dedication to their customers. Atlas honored thirty-six of its top agents this year with the annual World-Class Commitment Award, recognizing their successes in maintaining high quality standards throughout 2004.
Each of the award recipients must attain high scores in performance rankings covering 12 established quality criteria, including customer service, customer satisfaction, estimating accuracy, claims ratio, and compliance with Atlas standards of excellence. Each agency must also maintain a facility rated above average by an internal Quality Focus Group.
"We are always pushing our agents to provide outstanding customer service and these represent some of our best," said Dave Daniels, Atlas director of quality development. "Through continued training and positive reinforcement like this, we can help all of our agents meet and exceed these goals specifically designed to attract and retain customers."
Atlas recognized its outstanding agents at the 57th annual Atlas Convention, held November 10-14 at the La Quinta Resort and Club near Palm Springs, CA.
The World-Class Commitment program was established in 1996 in honor of the late Milt Hill of Alexander's Moving & Storage, an agent of Atlas Van Lines. Hill, a member of the Atlas Board of Directors, was the driving force behind the corporate quality program called "Atlas World-Class Commitment." The program was developed for Alexander's agencies then instituted throughout the Atlas family of agents.
2004 Atlas World-Class Commitment Award winners:
Atlas Van Lines is the largest subsidiary of Atlas World Group, a $550 million company with more than 700 employees throughout North America. More than 600 Atlas agents in the United States and Canada specialize in corporate employee relocation and in the transportation of high-value items such as electronics, fine art and new fixtures and furniture. Visit www.atlasworldgroup.com for more information on the company and Atlas agents.