Atlas Van Lines awards thirty-six agents World-Class Commitment honors for exemplary customer service

Agents must meet significant goals in 12 performance evaluation ratings


December 29, 2004

Media Contacts:
Kristen Burnett, Atlas Van Lines, 800.638.9797, ext. 2951 kriburn@atlasworldgroup.com
Paul Whitmore, Hetrick Communications


EVANSVILLE, Ind. — Atlas agents across the country are celebrating the receipt of awards honoring their ongoing commitment to quality service and dedication to their customers. Atlas honored thirty-six of its top agents this year with the annual World-Class Commitment Award, recognizing their successes in maintaining high quality standards throughout 2004.

Each of the award recipients must attain high scores in performance rankings covering 12 established quality criteria, including customer service, customer satisfaction, estimating accuracy, claims ratio, and compliance with Atlas standards of excellence. Each agency must also maintain a facility rated above average by an internal Quality Focus Group.

"We are always pushing our agents to provide outstanding customer service and these represent some of our best," said Dave Daniels, Atlas director of quality development. "Through continued training and positive reinforcement like this, we can help all of our agents meet and exceed these goals specifically designed to attract and retain customers."

Atlas recognized its outstanding agents at the 57th annual Atlas Convention, held November 10-14 at the La Quinta Resort and Club near Palm Springs, CA.

The World-Class Commitment program was established in 1996 in honor of the late Milt Hill of Alexander's Moving & Storage, an agent of Atlas Van Lines. Hill, a member of the Atlas Board of Directors, was the driving force behind the corporate quality program called "Atlas World-Class Commitment." The program was developed for Alexander's agencies then instituted throughout the Atlas family of agents.

2004 Atlas World-Class Commitment Award winners:

  • Ace Relocation Systems, Inc., Jessup, MD
  • Ace Relocation Systems, Inc., Kent, WA
  • Ace Relocation Systems, Inc., San Jose, CA
  • Ace World Wide Moving, Roseville, MN
  • Atlantic Relocation Systems, Anaheim, CA
  • Atlantic Relocation Systems, Tampa, FL
  • Bekins Northwest, Mountlake Terrace, WA
  • Bekins Northwest, Pasco, WA
  • Bekins Northwest, Tacoma, WA
  • California Moving Systems, Inc., Sacramento, CA
  • Celina Moving and Storage, Inc., Celina, OH
  • Dodson's Moving & Storage Co., Inc., Knoxville, TN
  • Garrett Transportation Services, Inc., Fort Worth, TX
  • Imlach Movers of Fort Wayne, Fort Wayne, IN
  • Lincoln Moving & Storage of Buffalo, Buffalo, NY
  • Lincoln Moving & Storage of Rochester, Rochester, NY
  • McCormack-Payton Storage & Moving, Wichita, KS
  • Merchants Moving & Storage, Inc., Boise, ID
  • Mitchell Moving & Storage Company, Seattle, WA
  • Mountain States Moving and Storage, Salt Lake City, UT
  • Nelson Westerberg of Georgia, Mabelton, GA
  • NMS Moving Systems, Inc., Simi Valley, CA
  • Noff's/Atlantic Relocation Systems, Arlington Heights, IL
  • Northlake Moving & Storage, Covington, LA
  • Powell Relocation Group, Merrillville, IN
  • Ray's Moving and Storage, Burton, MI
  • Read's Moving Systems of Daytona, Daytona Beach, FL
  • Sea Island Bonded Storage of Georgia, Inc., Savannah, GA
  • Skipworth Moving Systems, Inc., Batavia, IL
  • Southwest Transfer and Storage, Phoenix, AZ
  • Stonehocker Moving & Storage, Des Moines, IA
  • Thomas Transfer & Storage, Allentown, PA
  • Thomas Transfer & Storage, Mountain View, CA
  • University Van Lines, Rahway, NJ
  • White's Moving Service, Inc., Florence, AL
  • Wm. Duggan Co., Inc., Walpole, MA

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Atlas Van Lines is the largest subsidiary of Atlas World Group, a $550 million company with more than 700 employees throughout North America. More than 600 Atlas agents in the United States and Canada specialize in corporate employee relocation and in the transportation of high-value items such as electronics, fine art and new fixtures and furniture. Visit www.atlasworldgroup.com for more information on the company and Atlas agents.

 

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