EVANSVILLE, IN — Twenty-five Atlas agents this year have earned the 2003 Atlas World Class Commitment Award, an excellence award based on 12 strict quality criteria. The 12 criteria evaluate performance in categories that closely impact customer service such as estimating accuracy, claims experience, and customer satisfaction. The awards will be presented to the outstanding agents on November 18 during the Atlas Convention at the Gaylord Palms Resort & Convention Center in Orlando, Florida.
"Under the World Class Commitment program, Atlas agents build higher quality and performance levels through training and inspections," explains Dave Daniels, Atlas director of quality development. "Our goal in this program is total customer satisfaction, and Atlas takes a narrow path toward achieving that goal."
The World Class Commitment Award was established in 1996 in honor of the late Milt Hill of Alexander's Mobility Services, a leading agent of Atlas. Hill, a member of the Atlas Board of Directors, was the driving force behind the corporate quality program called "Atlas World Class Commitment."
"Agents who earn the World Class Commitment Award have demonstrated a dedication to service and customer satisfaction that is well above average," states Atlas president and COO Jim Stamm. "Their standards set them apart from the average carrier."
Winners of the 2003 Atlas World Class Commitment Award are:
Admiral Storage & Van, El Paso, TX
Anderson Moving and Storage, La Crosse, WI
Atlantic Relocation Systems, Anaheim, CA
Atlantic Relocation Systems, Tampa, FL
Bekins Northwest, Tacoma, WA
California Moving Systems, Inc., Sacramento, CA
Deerfield Moving & Storage, Inc., Wheeling, IL
DMS Moving Systems of Alabama, Inc., Birmingham, AL
Ed's Moving & Storage, Inc., Tacoma, WA
Eau Claire Moving & Storage, Inc., Eau Claire, WI
Guardian Moving & Storage, Inc., Indianapolis, IN
Lafayette Storage & Moving Corporation, West Henrietta, NY
Lincoln Moving & Storage of Buffalo, Inc., Buffalo, NY
Lytle's Transfer & Storage, Inc., Duncan, SC
McCormack-Payton Storage & Moving, Wichita, KS
Nelson Westerberg of Texas, Inc., Carrollton, TX
Paxton Van Lines, Inc., Sandston, VA
Peeters Van & Storage, Inc., Livermore, CA
Reads Moving Systems of Norfolk, Inc., Norfolk, VA
Sea Island Bonded Storage of Georgia, Inc., Savannah, GA
Security Storage Company of Raleigh, Inc., Raleigh, NC
Spirit Movers, Inc., Sarasota, FL
Southwest Transfer and Storage, Inc., Phoenix, AZ
Thomas Transfer & Storage Co., Inc., Mountain View, CA
Wm. Duggan Co., Inc., Walpole, MA
Headquartered in Evansville, Indiana, Atlas (www.atlasworldgroup.com) is an international leader in the movement of household goods and special products with more than 600 agents in the United States and Canada. Atlas specializes in corporate employee relocation and in the carrier transport of high-value items such as electronics, fine arts, and new fixtures and furniture.