(EVANSVILLE, Ind.) -- Atlas Van Lines has earned a top ranking among household goods carriers in the "Quest for Quality" survey program, conducted annually by Logistics Management & Distribution Report.
"Quest for Quality" questionnaires were mailed to qualified buyers of transportation services. This year's results - which reflect services received during 1999 -- were gathered from some 3,000 respondents who determined the "Quest for Quality" rankings. Results appeared in the magazine's August issue.
According to Logistics magazine, the "Quest for Quality" program is the only industry-wide survey in the transportation field and is viewed within the transportation industry as the equivalent of the Baldridge Award, a highly-regarded corporate program that rewards excellence in management.
Atlas Van Line's Quest for Quality survey scores - particularly in the areas of on-time performance, value, customer service, and equipment & operations -- earned its placement in the top ranks during 1999.
"The 1999 summer household goods moving season was the busiest Atlas had on record up to that time, and it's common knowledge that tight deadlines can have a negative impact on customer service," notes Jim Stamm, Atlas president and chief operating officer. "It's very good to know our drivers and service crews maintained above-average standards, even when they were under extreme pressure."
This year's "Quest for Quality" readership survey indicated that the factors consumers look for in choosing a carrier are, in order of importance, value (the combination of price and services); customer service; equipment and operations; and information technology.
Headquartered in Evansville, IN, Atlas Van Lines is a major transporter of household goods and special products through some 600 agents across the U.S. and Canada, and more than 800 worldwide. The fastest-growing van line in the industry for 11 consecutive years, Atlas is the nation's third-largest carrier of household goods and ranks as fourth-largest van line overall.