Atlas Van Lines Earns Quest For Quality Awards

September 15, 1999

(EVANSVILLE, Ind.) -- Atlas Van Lines recently earned top rankings in the categories for household goods and high-value goods carriers in the "Quest for Quality" survey program, conducted annually by Logistics Management & Distribution Magazine.

"Quest for Quality" questionnaires were mailed to qualified buyers of transportation services. This year, 3,305 respondents determined the "Quest for Quality" rankings.

According to Logistics magazine, the "Quest for Quality" program is the only industry-wide survey in the transportation field and is viewed within the transportation industry as the equivalent of the Baldridge Award, a highly-regarded corporate program that rewards excellence in management.

Atlas and other dry-freight shippers ranked in the "Quest for Quality" program are evaluated in the categories of on-time performance, value, information technology, customer service, and equipment and operations.

Atlas' survey scores -- particularly in the categories of on-time performance, value, and customer service -- earned its placement in the top ranks for household goods and high-value goods carriers.

"We have to commend our agents for keeping quality service at the forefront of their work philosophy," Atlas World Group chairman and CEO Mike Shaffer comments. "Their dedication to those basic values continues to sustain Atlas' top-notch reputation."

This year's "Quest for Quality" readership survey indicated that the factors consumers look for in choosing a carrier are, in order of importance, value (the combination of price and services); customer service; equipment and operations; and information technology.

Headquartered in Evansville, IN, Atlas Van Lines is a major transporter of household goods and special products through some 600 agents across the U.S. and Canada, and more than 800 worldwide.