We are writing to thank you for the extraordinary service we received from your company, Silver Eagle Relocation, during our move from Truckee, CA to Portland, OR. Moving is a stressful experience, but every single person we worked with at Silver Eagle – Mariah Sanford, Dave Allen, Zach Blake, Matt Gardner and Eric Grewenig – helped make our move as stress-free as possible. You have a team of professionals working for you, and we are so grateful for their time, careful attention, and expertise.
We would like to thank Dave Allen in particular, who went above and beyond to make our move as easy as possible. For a variety of reasons beyond our control, we scheduled our move with your company at the last minute, but this did not deter Dave. Even though we needed to move during one of the busiest times of the year for moving companies, Dave worked with us to make the move happen as efficiently as possible. He drove to our home to give us an estimate for the move himself. He explained everything until he was satisfied we understood and were comfortable with the decisions. His description of costs and variables depending on weight and space needed, truck capacities, timing, insurance needs, and the ability of movers to get to our locations was thorough and accurate. Dave even gave us his cell phone number, and he actually answered it whenever we called with questions! He also answered his emails regularly and in a timely fashion. And when Eric ended up in the hospital when we were driving from Truckee to Portland, Dave changed the timeline for the moving van, making a very traumatic time much less traumatic. He checked in with us throughout the process to make sure our needs were being met. He is a true professional with a kind heart and easy demeanor, a real pleasure to work with. As a result of our experience with Dave (and others), we will recommend your company to all
of our friends and family in the area.
We were also impressed with the team of movers who took such good care of our belongings. In Truckee, Zach and Matt packed our kitchen and loaded our household items onto the truck as if they were their own. They took great care to make sure everything was protected and accounted for – and they were a delight to be around. In Portland, we had the honor of having you and Shelli, the owners of the company, show up to help move us into our home, with the added bonus of Shelli’s design expertise! Watching Eric (the driver) move our belongings into our new home was incredible. He is an amazing human being with energy that should be bottled and sold. He is efficient, organized, professional, and careful, and we were grateful to have the opportunity to work with him.
Please know that we will be submitting a glowing review of our experience with your company to the Better Business Bureau and the American Moving and Storage Association, and we are sending a copy of this letter to your parent company headquartered in Evansville, IN. If you are ever conducting a residential move and need to supply the customer with a reference, please feel free to use us.