Moving Company Reviews for Atlas

Home Moving from Atlas Van Lines

Real Moving Reviews from Real Customers

Customers consistently rank our moving services highly. These reviews, written by real Atlas customers, tell the story of what customers like best about Atlas services and what could be better, which we work to improve every day. Read the reviews to learn what you can expect when you go new places® with Atlas.

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I booked Atlas through a local agent. The estimator told me that he overestimated our weight on purpose and that it would be less on the final bill. He also gave us the extra insurance at no charge. The weight came in right at what he estimated originally, so there was no savings. I found that to be ironic. It's clear now that he said whatever it took in order to get my business by any means necessary.

When it came to loading, there was three of them. The driver, his son, and a third guy the agent provided to help them. The driver was always pushing things to go at a fast pace. The helper was responsible for separating our couch that was heavy and had recliners in it. I told the guy to let me know if he needed any help, because I was worried about him possibly damaging my floor. He declined. After everything was loaded, the driver gave me about 30 seconds to check for damage and then pushed me to sign the papers so that he could get going. After I signed and they left, I noticed that there was some damage to the floor in my living room.

While the load was in transit, the driver called me a few times to setup a delivery on his schedule. I agreed to a Tuesday night unload, even though I had a job interview the following morning. I wanted to try and work with him hoping that he would be more likely to look out for me. While unloading his son made a comment to me saying that I was "dumb" for wanting to live here! As they continued unloading, they started to come across boxes that had no inventory stickers on them. By the time they were done, there was about ten with missing stickers. But on the checkoff sheet, there was only one unchecked box. I was told that it had to be in that pile of ten, that were obviously never tagged. It was getting late and once again I was pressured to sign so that they could leave. Glancing over everything and buying their excuse for the missing checkbox, I reluctantly did and they left.

I filed a claim for the box I had discovered was missing. The agent had a person work on it, but I never spoke to her. Instead, I was sent an email asking where the box was located at loading and that was it. A week later I got an email saying that my claim was being denied for lack of proof. I was never even given a chance by her to explain the situation or provide proof. It appears that the extra insurance that I was given for free was worthless. No wonder why the estimator gave it away!

Now I'm left with frustration and regret for giving this company my business. It's apparent on all levels that they will say whatever is needed to get your money and then treat you like dirt. I would suggest a few things to anyone reading this. Do it yourself, if you can. If it's not possible, then keep all valuables or fragile items with you. Also, watch the movers like a hawk! Try to spot damage right away and make damn sure that every single item going on that truck is stickered and the inventory sheets show it. Even if you get a good reference from family and friends about a company. I've seen lots of horror stories covering a wide range of moving companies. Good Luck!

I did a lot of research and finally choose Atlas. What a disaster!! Only JULY 29, they loaded all my belongings on a 48 foot moving van. It was almost totally filled, except for 3 feet. The contract said they would have my belongings here between August 5 and August 11. On August 10, I called to find out what time driver would be be. I was told to call the driver. He was in New Mexico and wouldn't be here until the 16th or 17th. Today is the 15th, I called and found out that ONLY PART of my items wi be here. The rest of my items are still in San Francisco!! And they do not know when they will be shipping it! Will ATLAS given me a discount for this incovience, hell no! Was I told they were going to do this, hell no! I just had major surgery, my brother is here to help me since I can't lift anything! DON'T get fooled by previews reviews! This is a nightmare. They are close to having my belongings almost a MONTH!! I should have rented Penske Trucks and driven it myself!!!! This nightmare is costing me over $12,000! STAY AWAY FROM ATLAS!!

We used Atlas Van lines (NMS Moving Services in Oxnard, CA) because according to our realtor, "they are the only ones he'd trust or recommend." We didn't have much notice to schedule the move, but NMS got us scheduled within a couple of days. We were impressed to see the movers arrive right on time. I asked how long it would take to load up, and again, Andy the owner/operator was precise on the time. He was clean and very polite and personable. It was impressive watching he and his partner work so efficiently and quickly, and watching Andy package up our mirrors and artwork with such speed was pretty amazing!

On the day that we expected the delivery in Washington, again, they arrived right on time. The unloading of the truck went just as quickly and efficiently as the loading did.

If I knew of anyone that was moving from the Ventura County area, I wouldn't hesitate to recommend NMS Moving Services to anyone.

Worst Movers ever! I have moved 10 times over the years and have never had issues like I had with Atlas. They partnered with a local moving company who packed my items carefully into crates. Once it transferred to Atlas, the load was unpacked and LOST for 2 weeks. I had to stay in my new house for 2 weeks with no furniture - and the dispatcher couldn't locate it. I received my furniture with 2 antique tables having legs snapped off, 5 large moving boxes ripped and damaged, my wood headboard cracked horizontally. Most of my wood furniture now has dings and scratches. My furniture was obviously not in climate control when it was lost - all plastic kitchen items were warped from the heat, as was a table top. DO NOT USE ATLAS - I NEVER WILL AGAIN. WORST MOVE EVER!

I wanted to send you a quick note to ensure that you are aware of the great job that your team did for our recent move from Kalamazoo to Indianapolis. In the world that we live in today exceptional service is, unfortunately, not common and needs to be recognized. Our move was due to a job relocation and we were put in touch with your team via Brookfield Relocation Services. Given the fact that we’ve never made a move like this, my wife and I weren’t really sure what to expect. Needless to say, whatever expectations we may or may not have had were exceeded. The process from the initial planning to the follow up has all been great.

Stacey was an incredible asset throughout the entire process. She was very thorough and provided great value and guidance from the initial planning phase of the move throughout the follow up and packing material retrieval. She was very patient and insightful, which was extremely valuable as we worked through the process. Stacey kept us aware of timelines and expectations, which kept us on track. She was also accommodating in setting dates for us as we finalized closing dates on our homes. I could not have asked for better service than Stacey provided.

Rick was also great to work with. He was thorough and informative when he came out to do the estimate for our needs for the move. He also provided great insight that helped with our peace of mind for the move.

Lastly, Jay and his team were incredible. Jay did a great job of walking through, answering any questions that we had, and explaining the process. He and his team were all very professional. They were quick and actually ended up getting things done ahead of schedule, which was a very pleasant surprise. Everything arrived in great shape. The team was exceptionally accommodating and considerate to my entire family throughout the packing, moving, and delivery. This all means a lot with all of the chaos and two young children in the mix.

As mentioned above, I was very pleased with the entire process and would definitely recommend your company and services to anyone else that may need them. Thank you, again, and please don’t hesitate to call or email me if you would like to discuss this in greater depth.

Just wanted to let you know that our move went exactly as planned. Everything was in good shape when it arrived. But I must say, your guys did a much better job of handling our stuff. Due to construction next door and having to bring a big truck for delivery, they had to move stuff a bit further, but less than 50 ft I think.

I also wanted to let you know that Stephanie and Kim were wonderful all through out our move process. They were very patient with me with all of my questions and phone calls. They are great ladies!

The guys you sent over to help, Lance and Jordan, did an excellent job. They were very polite and professional. I appreciated that very much.

And lastly, thank you for guidance on packing and other moving questions.

If I have an opportunity, I will highly recommend Atlas Moving.

My husband and I had a very poor moving experience with a firm representing your company, Finkbinner, in Springfield ,Mo. To begin with they were late, we ask for 4 men because of the quantity of items we needed to be moved, they only send 2 men and we learned that one of them was from the warehouse.About 2 to 3 hours into the move 1 more men were sent. They did not send a large enough van so they had to get a mini van to put the rest of our items in. When given directions one of the vehicles got lost. Our Items were wrapped in dirty blankets and things were not handled carefully. Our move was only a 24 mile trip one way. Since unpacking we have found broken items and wardrobe boxes with the rod in the bottom of the box and our clothes in a pile. Needless to say we are very disappointed and if a zero rating was listed that is what we would give your company. Business practices at Finkbinner needs to be looked into. We will be telling people not to use Atlas moving. Also we feel that we were over charged for services not given.

(I wish there was some -ve starred rating!)

Bad experience!

Do not trust crew. My important document container is missing.

At the time of delivery the crew just calls out numbers which may not be there and you tend to check the items received and you get confused.

Also at time of packing from origin location, do not trust crew to write numbers basically do not refer numbers! In my case two of the items were wrongly entered against wrong numbers. As a customer you can not scrutiny each and every item for number as it is been already loaded in that truck. So if you are choosing this service make sure you are ready to take lots of painstaking job by yourself.

And then the best annoying part??? the claims!! Takes ages!!

Marcello and his crew did an outstanding job on our recent move. We loved the fact that they are the same crew who packed all our household goods and delivered them. They were all professional and our move in and out process was very smooth. They took great care in making sure all our goods were delivered in good condition. Not one single item was damaged or missing.

I want to express our complete praise for the AMAZING team from Alexander's that handled our household move in Tennessee on May 13. The team of five men arrived at 7:58 am., perfectly on time. We first walked the house and James and the team explained the process and asked that we let them know if we were worried about anything. James was beyond professional in the way that he inventoried everything. All of the men worked quickly and carefully, and yet they were kind in addressing every area of the house to be sure we felt good about the work that was being done.

The way that the team spoke to each other was so respectful. Anytime someone would lift something super heavy, they would double check that everyone was comfortable and ask what was needed. Always yes sir and no sir anytime James or the other men addressed each other. It was so pleasant to see and listen to, and something that we would have been proud for our own children to have observed. We are both teachers in our local county schools, and these men truly embodied the teamwork and communication skills that we strive to teach our students daily.

While everything was finishing up, I realized that I had completely forgotten that there was a dishwasher full of clean dishes that had yet to be packed and I was completely out of boxes. Mark was quick to assure me that he had an extra box, tape, paper, or anything that I needed on the truck and would be happy to help me out. I explained that I was so sorry to be a problem, he completely assured me that it was a none issue. I began cleaning my son's room while he went to get my box to pack the dishwasher and when I came out of my son's room,Mark was hand wrapping every item out of the dishwasher and completely took care of it for me. That was above and beyond on so many levels.

The men made no messes and were super fast to pick up after themselves and even asking us if we needed anything! We truly enjoyed them helping us with this anxiety filled process. They all shook our hands and thanked us for the opportunity to move our items for us.

The whole process was a joy. I even told my co-workers (when I returned back to work yesterday) that if I could have movers like the moving team I had on Friday, I would move all the time because they were wonderful.

In addition to the team in our home, Brandon helped us get the process started by putting us in touch with Lynn. Lynn came out to complete the estimate and was wonderful to work with in all our communication before the move date. Heather emailed and called multiple times to double check on preparations for the move and then called Friday afternoon to see how things were going. Bodie called May 12, to confirm everything and then stopped by personally on May 13 to check on the team and to see if we were pleased and what we needed. He was so kind to offer any help and answer any questions.

When the truck drove away with everything we own including items that contain some of our most precious memories on Friday afternoon, we felt so at ease. We know that they will be handled with utmost care and concern and returned to us in the same condition when we move into our new home in June.

Thank you and your team for everything....for giving us a move with less stress, for laughter and fun stories by the crew on move day that helped us get to know the wonderful team of men that came, for being so polite and attentive to our needs, for going beyond any expectations that prior moves have created, for treating us like royalty and addressing each other with such manners, for each person explaining in many different ways why they value and choose to work for Alexander's, and lastly for providing us an amazing opportunity to work with your company and meet your fine employees.

The men on our moving team were:






We are so beyond thankful to have had the opportunity to work with Alexander's and can not wait until we get to move in our new home with Alexander's in June!

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